Senior Implementation Project Manager, Meltwater

• A Bachelor's degree or higher and a minimum of 5 years of relevant experience in a client-facing role within software implementation, support or client management
• Excellent written and verbal communication skills in French and English
• Fluency in Spanish is an advantage but not required. Please specify all your language skills clearly in your application
• Fluency in Arabic is an advantage but not required
• A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport
• Empathy and an innate ability to understand customer needs, fostering rapid relationship development
• Business acumen and a comprehensive understanding of diverse departmental and industry requirements
• A customer-centric mindset, recognizing the significance of maintaining robust customer relationships
• Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management
• Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns
• A deep understanding of and passion for media, news, and current affairs
• Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week

• In this role your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features
• Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives
• Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations
• Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts
• Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription
• Lead and manage client implementations to ensure smooth transitions
• Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms
• Assist in configuring and setting up the application to meet clients' desired outcomes effectively
• Construct and manage complex Boolean logic queries and analytics for insightful data extraction
• Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns
• Conduct both online and in-person training sessions to facilitate platform proficiency among clients
• Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans
• Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions
• Effectively communicate project status and deliverables with internal and external teams to ensure project success
• Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication
• Track milestones and document client interactions and insights to enhance overall client experience and relationship management

• When You'll Join: ASAP

• Professional development and growth program
• Hybrid working schedule, with approximately 50% remote work

Total funding: $240m

Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, enabling companies to make more informed marketing and operational decisions.