Manager of Enterprise Account Management, Navan
$144-220k
OTE
3+ days a week in office
Travel management company
Open for applications
Travel management company
201-500 employees
Open for applications
$144-220k
OTE
3+ days a week in office
201-500 employees
Company mission
To reinvent the legacy category of travel and expense with one of the first enterprise technologies utilising the cloud, mobile, and AI to balance business needs with today's modern standards.
Role
Who you are
- Key skills include customer health analysis on a micro and macro level to pinpoint specific customers who need extra focus and attention. Understanding both quantitative and qualitative factors is essential
- 5+ years of management experience in Enterprise Account Management or Sales positions within a rapidly growing SaaS company or high growth technology company
- Prior experience leading and/or building an Account management (or equivalent) function
- Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
- People management and development; demonstrated leadership through accountability, continuous training and coaching
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- Passion for travel and focusing on the customer experience
- Experience working with C-level client executives is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
What the job involves
- As the Manager, Enterprise Customer Success, you will be driving a team to launch new customers, achieve adoption targets, and maximize customer delight, growth and retention
- This will be a highly visible and highly cross functional role. The AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan
- Lead, scale, and manage a team of Enterprise Account Managers
- Meet or exceed revenue goals
- Design and launch critical programs to improve customer experience and operational efficiency
- Provide business analytic strength to help drive initiatives critical to ongoing growth
- Foster an environment of collaboration and ongoing learning within the team and across customer lifecycle
- Partner with the sales team to optimize a seamless customer launch program
- Executive analysis of customer health to drive satisfaction, adoption, retention, and reduce churn
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Liaison with Product and Engineering on identification/tracking of customer requirements in-region
- Improve upon our existing approaches to customer engagement and account management
- Travel is required 25 - 50% of time for onsite implementation, training and annual reviews
Our take
Navan (formerly known as TripActions) is operating in a crowded marketplace, betting against rivals with similar offerings of user interface personalisation technology. Even so, the company's growth has skyrocketed and it has attracted significant investor interest. Competitors cannot match Navan's cutting-edge, AI-driven services, as well as 24-hour customer support.
Since its founding in 2015 the company has seen significant growth in transactions and in active users. Having expanded from its core travel expense management product, it now offers a corporate card and general expenses management, underwriting its customers' short term business expenses with its own Liquid financial offering. Navan has a list of impressive clients, including Glassdoor, Zoom, and Shopify.
Moving forwards, the company is focused on gaining more reach, especially in Europe. As part of the expanded go-to-market strategy, it rebranded to Navan with a more people-centric design approach. It also combined its travel, corporate card and expense services into a single app which is now available to individual users rather than only through a corporate account. This will be key in bridging the gap between business travel and consumer apps.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
45% female employees
-40% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2022
$154m
SERIES G
Oct 2021
$275m
SERIES F
Total funding: $1.1bn
Company benefits
- Flexible Vacation
- Healthcare
- Commuter benefits
- Parental leave
- Health and Wellness
- Fuel for Connection
- Pet Friendly
- 401k (retirement plan)
- IATAN (travel-related discounts)
- Connectivity Allowance
- Learning & Development
Company values
- Focus on Users
- Tech-Forward Solutions
- Lead with Context
- Communicate with Candor
- Raise the Bar
- One Diverse Team
Company HQ
Ventura, Palo Alto, CA
Articles
Leadership
Ariel Cohen
(CEO)Research and Development director in Mercury Interactive (and HP after acquisition of Mercury). Product Management director, then VP, at Jive Software. Previously co-founded StreamOnce with Ilan.
Ilan Twig
(CTO)Studied Computer Science, managing positions in software engineering including VP and EVP of engineering at Jive Software. Previously co-founded StreamOnce with Ariel.
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