Onsite Support Engineer, DXC Technology
Pfizer
IT services and consulting company
Be an early applicant
IT services and consulting company
1001+ employees
Be an early applicant
1001+ employees
Company mission
To use the power of technology to build better futures for customers, colleagues, environment and communities, help their customers deliver business impact, and to be the employer of choice.
Role
Who you are
- The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment
- Ready to learn and face new challenges
- Excellent English written and verbal communication skills
- Ability to work independently and as part of a small team
- Ability to work well with global teams
- Experience of working in Desktop support role (3yrs+)
- Tested software and hardware troubleshooting skills
- Experience of supporting Windows 10
- Experience supporting legacy Windows operating systems
- Experience of supporting Microsoft Office suites including Office 365
- Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems
- Proficiency with Network Infrastructure e.g., switches, routers, APs, patching, network architecture knowledge
- Server Hardware support experiencing (racking & providing Hands & Eyes support)
- Printer hardware knowledge
- Willingness to support essential out of hours work when required
- ITIL knowledge
What the job involves
- We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Sandwich
- The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner
- Working on behalf of DXC
- Providing wide ranging Deskside support to end users in office environments
- Work to resolve issues accurately and efficiently, within set targets and in a professional manner
- Maintain a dedicated commitment to service quality & customer experience
- Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
- Work comfortably on your own, identifying, and prioritising incidents, requests, & escalations accordingly
- Work well within the client environment
- Ensure that all activity is accurately documented and recorded in line with ITIL practises
- Contribute to the creation and up-keep of Knowledge Base Articles
- Be comfortable working in a highly regulated environment, adhering to local and global policies
- Work healthily and safely, in accordance with DXC training and policies
- Adhere to all IT Asset Management procedures & policies
- Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks
- Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
- Work comfortably in comms areas and data centres, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
- Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients
Our take
Formed in 2017 as part of a merger with Computer Sciences Corporation, DXC has swiftly developed into a global leader in the digital transformation space, providing IT services to numerous enterprise businesses, including over half of FTSE 500-listed companies. Operating across diverse fields such as aerospace, banking, life sciences and transportation, DXC offers a full suite of data analytics, cloud technology, IT consulting and cybersecurity services to help support modernisation in almost any sector.
DXC’s rapid expansion has led to some teething problems. After a rash of large acquisitions shortly after its founding (Tribidge, Molina Medicaid Solutions and Luxoft to name just a few), DXC then went through a period of restructuring, reducing its headcount in some of its markets to allow it to compete with rivals in the IT consulting space such as Deloitte. This has paid off as DXC has returned to profitability after several years of operating at a loss while it consolidated.
DXC had a major PR win in 2022, partnering with Manchester United to be its sleeve sponsor and to help drive the club’s digital transformation. DXC is planning to move forward with a back-to-basics focus on its cybersecurity offering and is seeing major growth in this sector. It is also focusing development on its DXC Platform X technology, having formed a partnership with Dynatrace in 2022 to improve its speed and efficiency.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Company values
- Deliver: We do what we say we are going to do.
- Do the right thing: We act with integrity.
- Care: We take care of each other and foster a culture of inclusion and belonging.
- Collaborate: We work as a team - globally and locally.
- Community: We believe in stewardship and building a sustainable company that supports our communities.
Company HQ
Ashburn, VA
Articles
Leadership
Mike Salvino
(CEO, not founder)President, Chairman and CEO of DXC Technology. Was previously Managing Director at Carrick Capital Partners. Before that was Group Chief Executive with Accenture and Global Sales & Accounts Co-Leader for Aon Hewitt.
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