Customer Success Architect, Chronosphere
$137-160k
+ Company bonus + Equity package
Redefining cloud-native monitoring
Open for applications
Redefining cloud-native monitoring
201-500 employees
Open for applications
$137-160k
+ Company bonus + Equity package
201-500 employees
Company mission
To redefine monitoring for the cloud-native world by building the world’s most scalable, reliable and customizable monitoring platform.
Role
Who you are
- 5+ years of experience in Technical Account Management, Customer Success Management, Consulting, Solution Architect, or another customer-facing role with a track record of top performance
- Industry experience and technical understanding related to Observability, DevOps, Application Performance Monitoring, logging, tracing, pipelines, and/or broader cloud-native application infrastructure platforms
- Experience working with cross-functional teams (e.g. Sales, Product, Engineering, Marketing)
- Direct hands-on experience with Docker, Kubernetes, AWS, GCP, Azure, or other modern cloud-native technologies and platforms
- Experience with both the MEDDPICC qualification methodology, and Command of the Message/Value Framework sales methodology
- Experience in working with complex, multi-divisional, multi-geographical customers and impressive executive presence and communication abilities
- Strong knowledge of relationship and account management
- Experience in defining processes and providing thought leadership
- Strong technical, analytic, and problem-solving skills
- Strong business acumen with the demonstrated ability to discover, quantify and measure business pain and tie that to technical solutions
- Proven track record of advising senior business stakeholders towards positive business outcomes
- Exceptional presenter and communicator with demonstrated experience in client-facing roles or in a role working closely with C-Suite executives
What the job involves
- We seek a motivated Customer Success Architect (CSA) at Chronosphere. CSA’s leverage their problem-solving and relationship management skills, along with deep product knowledge, to ensure customer success
- You'll be the key contact for technical and account management, helping customers achieve their goals, managing daily interactions, and navigating the Chronosphere ecosystem to maximize platform value
- Trusted Advisor: Understand customers deeply, manage corporate objectives, and drive comprehensive solutions in Observability
- Network Expansion: Collaborate with both business & technical partners to provide optimal customer experiences and reduce change management burdens
- Risk Detection and Diagnosis: Identify and address risks to customer success, prevent churn, and support revenue forecasting and mitigation
- Prescriptive Selling: Evaluate customer needs, track progress, and identify opportunities for additional product or feature adoption
- Onboarding and Adoption: Collaborate on success plans during sales cycles to maximize customer time-to-value with Chronosphere
- Documentation: Document successful onboarding and adoption processes to validate success and expand influence
- Champion Building & Executive Relationships: Support key advocates within customer organizations and leverage success metrics to gain executive sponsorship
- Customer Advocacy: Advocate for customers' needs and ensure their feedback is represented in internal product discussions and roadmap planning
- Drive Internal Customer Attention: Collaborate with Sales, Engineering Marketing and Product to surface and engage appropriate Chronosphere resources to address all customer issues
- Value-Based Outcomes and Business Value Realization: Focus on aligning Chronosphere’s capabilities with customer objectives, measuring and communicating ROI, and providing strategic insights to maximize long-term value and adoption
Our take
As companies switch to cloud-native strategies, the main problem they face is how to store, keep track of and analyse data in real-time. Chronosphere offers scalable cloud monitoring services custom-built for managing cloud-native infrastructure and apps.
The company is entering a field that is on the rise, albeit crowded with both startups and leaders like Microsoft Cloud Monitoring and Amazon Cloudwatch. Chronosphere's edge likely lies in the cost efficiency of their service, and what seems a relatively transparent billing model. In addition, the founders are using Chronosphere to continue developing their open-source metrics engine M3.
This open-source product has proven a draw for both investors and customers, even when up against tech industry giants. The company's significant growth and funding (most recently from CrowdStrike) efforts have resulted in a $1.6bn valuation, Chronosphere has managed to remain highly competitive in a rapidly expanding market as it further optimizes its product.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2023
$115m
SERIES C
Oct 2021
$200m
SERIES C
Total funding: $369.4m
Company benefits
- Stock Options
- Medical, Dental, Vision
- Flexible PTO
- Training & Career Growth
- Flexible Work Enviroment
- Commuter Benefits
- Free Lunches
Company values
- No Egos
- Enduring Camaraderie & Care
- Trust & Transparency
- Reliability & Responsibility
- Nothing is Impossible
Company HQ
Garment District, New York, NY
Articles
Founders
Martin Mao
(CEO)After working in Software Engineering for Microsoft, Call Design, Google, and Woods Bagot, Martin served as Technical Lead for Amazon Web and Director of Pure Interactive. They then spent 4 years at Uber, before co-founding Chronosphere.
Rob Skillington
(CTO)Rob worked as a Software Engineer at Microsoft and Groupon before spending 5 years at Uber as Staff Software Engineer.
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