Customer Care Internship, Criteo
French Speaker
Global commerce media platform
Job no longer available
Global commerce media platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To bring richer experiences to every consumer by powering the world’s marketers and media owners with trusted and impactful advertising.
Role
Who you are
- Fluency in English and French
- Passion for solving problems, simplifying complex topics, and helping people walk away happy
- Exceptional organization skills and ability to multi-task across various responsibilities, stakeholders, and topics; exceptional attention to detail
- A love for working collaboratively across multiple teams
- Ability to learn quickly and thrive in fast-paced environment
- Self-driven, comfortable working and navigating ambiguous challenges autonomously
- Enjoys thinking outside the box, and loves driving results for clients and has desire for more information
- Open-minded, flexible, positive; constantly curious about how things work and persistent desire to make things work better
- Enthusiasm for client education and empowerment
What the job involves
- As a Customer Care Intern, you will play a vital role supporting Criteo's growth by serving as the first point contact across a range of Criteo's advertisers and across various topics
- This role offers the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team!
- Deliver excellent customer service while troubleshooting and addressing technical, creative, financial and campaign setup related advertiser requests. Escalate the performance related questions internally, to the Account Strategy team
- Educate advertisers on Criteo's Management Center functionality and best practices, partner with our product teams to deliver feedback to enhance and evolve Criteo's platform
- Provide first-level troubleshooting for Criteo products and features via email or chat. Provide an excellent operational service to our European clients by applying SLAs and demonstrate prioritization skills
- Working with partner teams (Technical Solutions, Creative Services) to escalate client requests that cannot be resolved without internal support
- Become a master CRM user, proficient in updating fields, creating and managing Insertion Orders
- Be part of a multinational Customer Care Team responsible for all European clients where collaboration, communication and teamwork are key
- Track the customer support efficiency metrics (reply time, resolution time, CSAT) while ensuring you follow this in your day to day
Otta's take
Sam Franklin
CEO of Otta
Commerce marketing is a huge business with billions of pounds spent every year on adverts. Companies that help businesses create and deliver more targeted adverts can command a lot of value. Criteo is one company operating in this space.
Criteo is a personalized retargeting company connects 22,000+ marketers and media owners through its Commerce Media Platform, delivering richer consumer experiences. Criteo uses machine-learning technology and data to drive performance, helping marketers and media owners reach their goals.
As marketers are increasingly looking for commerce media solutions, Criteo is operating in a sought-after space. Further, around 73% of media owners seek to optimise media performance as a way to both generate awareness and drive revenue, meaning the company has a significant potential client base. Criteo has continued to make headway here, driving 5 billion ads per day, and is well set to see further adoption of its platform.
Insights
Some candidates hear
back within 2 weeks
6% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2012
$40m
SERIES D
May 2010
$6.4m
SERIES C
Total funding: $60.1m
Company benefits
- Flexible Work and WFH Opportunities
- Learning & Development
- Best-in-Class Health and Wellbeing Benefits & Perks Across Regions
Company values
- We promote diversity in our thinking and in our culture
- We stick together, accomplish together, celebrate together
- We care for each other
- We do the right thing to create a sustainable impact for our clients, our market, and the people that we serve
- We leverage our assets in support of our society and planet
- We drive the change we want to see in the world
Company HQ
New Athens, Paris, France
Founders
Megan Clarken
(CEO, not founder)Held multiple senior-level roles at Nielson, having joined as a Product Specialist and being promoted to Chief Commercial Officer.
People progressing
Joined as Executive Assistant to the CEO. Moved to be a Communications Associate after 4 years, and Internal Communications Manager after a further 4 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at Criteo
- Opportunity for All - As an equal opportunity employer, we closed the salary gap between men and women to zero. We also run programs and initiatives which allow all employees to feel they belong and are cared for.
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