Director of HR Business Partner, ServiceNow
Product, Experience, and Technology, EMEA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Along with the core fundamentals of an experienced HRBP professional, the ideal candidate for this role will have prior experience in a complex organization were influencing with and through others was an essential success factor
- Experience working within a complex organization influencing across multiple countries and executives to create and execute against people strategies
- Experience supporting a fast-paced technology or engineering function a plus
- Outstanding interpersonal and communication skills, including problem solving, collaboration and relationship building
- Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast-paced environment across the complexity of various countries and cultures
- Ability to use of data analytics and insights to influence decision making across the region and with senior leadership
- Ability to manage multiple complex issues and prioritize projects concurrently
- Ability to excel at all levels of the HR “stack” - strategic, operational, and tactical
- Credibility and integrity in communications to ensure information flows both upward and downward
- Confidence to challenge respectfully to influence business decisions
What the job involves
- The Director, HR Business Partner - EMEA is a key member of ServiceNow’s Product, Experience, and Technology HRBP team
- This role will drive strategic business partnership to our EMEA regional executives and Global HR Business Partners, with a focus on delivering key talent strategies aligned to ServiceNow’s People Pact
- Our People Pact is our commitment to each other at ServiceNow – to live our best lives, do our best work and fulfill our purpose together
- This role will require a strong understanding of ServiceNow’s mission as well as business priorities across Product, Experience and Technology organization and how it aligns to regional strategies
- You will partner closely with leaders across teams and countries
- Influencing with and through others will be a key success factor in this role
- This role reports to the Global HRBP Sr Director for the Unified Technology Group
- Understands the overall business direction and impact of people decisions in order to influence the right business choices to fulfill strategic objectives across multiple organizations, leaders, and countries
- Contributes to the development and delivery of the BU and regional business plans and contributes to the scoping of key business initiatives
- Contributes to business growth by applying a long-term vision and translating business and regional needs into a STEP EMEA People strategy and strategic people plan to support the achievement of regional and business goals
- Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions
- Partners with the STEP EMEA leaders and acts as a trusted advisor providing strategic insight to the future direction of the region, senior level people topics and contributes to organization design and development initiatives that drive the organizational effectiveness of the region
- Acts as the voice of the business in the HR function and partners with People Partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that HR solutions are developed and deployed for key business needs
- Serves as regional contact for Sr Business Leaders within STEP EMEA and works collaboratively with the Global HRBP to ensure the effective fulfillment of business needs and seamless approach to meet people-related initiatives
- Acts as key strategic HR lead, consultant, and coach to Senior business leaders to enable the development of their people leadership capabilities, maximize their impact on team engagement, and provide strategic insight on people related topics
- Partner with the People M&A team on the due diligence, people planning and/ or integration of newly acquired companies into ServiceNow
- Provides strategic advice on:
- Strategic workforce planning
- Calibration and succession planning
- Organization design, change management, and culture
- Leadership and team development
- Relevant workforce trends which will impact the BU
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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