Customer Technical Support Engineer, AppZen
$115-145k
More information about location
3 days a week in office (San Jose, CA)
AI software for finance teams
Open for applications
AI software for finance teams
201-500 employees
Open for applications
$115-145k
More information about location
3 days a week in office (San Jose, CA)
201-500 employees
Company mission
To help modern finance teams lead the way with artificial intelligence.
Role
Who you are
- Experience in writing basic SQL queries
- Hands-on experience with log analysis tools such as Kibana
- Knowledge of API testing and troubleshooting using tools like Postman
- Ability to quickly understand business applications
- Strong knowledge of JSON and web services-based APIs
- At least 2 years of experience in Level 2 support within a SaaS company
What the job involves
- Provide 2nd level technical support to customers and partners, leveraging 5-7 years of experience
- Interact regularly with Engineering, Operations, and cross-functional management on high-profile technical issues, offering feedback and leadership to the product support team
- Reproduce customer issues, file bug reports, and coordinate the delivery of fixes
- Analyse and collect customer data including log files, Java stack traces, and thread dumps
- Author knowledge base articles and drive internal knowledge-sharing initiatives
- Be prepared to work in a 24x5 shift environment
Our take
AppZen is setting out to help companies cut down on the expensive and time-consuming process of auditing expense reports with its suite of smart AI tools. As its AI solution is also more accurate than manual finance processes, it greatly reduces human error which can lead to duplicate spend or overlooking instances of fraud.
Boasting an 80% reduction in processing times and a 5% reduction in total spend, AppZen has swiftly established itself as a leader in AI finance software. It is used by over a thousand finance teams in enterprises such as Amazon, Nvidia, and Salesforce.
AppZen faces a large number of competitors in the finance automation space, with startups such as Expensify and Spendesk operating in the sector along with industry stalwarts such as SAP developing their own solutions. However, Appzen has carved out a strong early lead and has a large and rapidly growing client base. As it continues to develop its product it seems likely to maintain its market-leading position.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2019
$50m
SERIES C
Oct 2018
$35m
SERIES B
Total funding: $101m
Company benefits
- Comprehensive medical, dental, vision and life insurance benefits
- Unlimited PTO
- Paid parental leave for eligible employees
- 401(k) match
- $250 annual reimbursement for continuous learning
- Lots of office perks like snacks, happy hours, company events
Company values
- Obsess about customers: We put our customers first no matter what. We do everything we can to walk in your shoes, and are relentless about providing you value
- Earn trust: We’re consistent, credible, trustworthy, and transparent. We make trustworthy commitments and deliver on them. We aren’t afraid to give it to you straight, even when it’s bad news
- Innovate and be fearless: We work to be the best in AI and beyond. We solve problems creatively and believe that all improvements are valuable, even incremental ones. We’re always learning, and we never accept the status quo
- Act with urgency: We love what we do and pursue it with energy. We move quickly, learn, and iterate
- Be caring and compassionate: We have respect, appreciation, and empathy for each other, our customers, and our community. We fill buckets. We don’t tolerate jerks
Company HQ
Alviso, San Jose, CA
Articles
Leadership
Anant Kale
(CEO)Having studied in Mumbai, they worked as an ASI Consultant for 3 years prior to over a decade at Fujitsu. They left their role as VP of Applications to co-found AppZen in November 2012.
Kunal Verma
(CTO)They spent nearly 7 years at Accenture, first as Requirements Engineering Lead Researcher and later as Data Management Lead Researcher. They left this role to co-found Appzen.
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