Partnerships Development & Operations, Aircall
Apprenticeship
Cloud-based call centre and phone system
Open for applications
Cloud-based call centre and phone system
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You have acquired -or are in the process of completing- a Bachelor’s/Master’ s Degree in Business & Management
- You are hungry to learn and are the hands-on learning type, feeling motivated by challenges and complexities
- Engaging, enthusiastic, analytical, and insightful are some of the words that describe you individually
- Teamwork, constructive collaboration and conversations matter to you
- You are a tech enthusiast, and have a clear interest in the SaaS ecosystem
- You have perfect English & French speaking and writing skills, an operational level of Spanish is a plus
- The Google workspace is familiar to you
Desirable
- Salesforce knowledge
- Prior internships or experience working in Business Operations / Business Development / Sales / Management or in a SaaS environment or Startup
What the job involves
- Aircall’s Partnerships team works on creating, nurturing and fostering relationships with other businesses in the pursuit of mutually beneficial growth opportunities
- To do just that, a Partner Account Manager at Aircall must be a great networker and a skilled communicator with the analytical skills of a consultant and an entrepreneurial mindset of a startup founder
- They are at the same time business experts and people experts. Their conversations with partners are mostly driven by operational and strategic business topics circling around pipelines, leads, sales tactics, our integrations, customer value, customer satisfaction, workflows, sales KPIs and business plans
- As a Partner Account Manager Apprentice, our team will guide you towards becoming that profile
- Reaching out and initiating meaningful conversations with potential partners, including SaaS, SI’s and other consultants/resellers
- Participate in the organization of marketing events and handling follow-ups
- Oversee the backend process of our sales operations, where you will track and recover deals that bring additional revenue to the company
- Understand, analyze and upscale existing processes towards operational efficiency based on relevant KPIs
- Use Salesforce extensively for reporting, data analytics, and intelligence gathering in order to transform ideas into actionable processes
- Provide and improve processes for cross-functional cooperation between the Partnership Team and other internal teams at Aircall (ex. Sales Marketing and Customer Success)
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Company values
- Dare to be bold - We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company. Large actions lead to big success
- Thrive together - We learn from each other and grow from it. Our common journey is how we grow together and innovate.
- Trust & Commit - We trust each other and commit to our mutual success. We earn trust from our commitment.
- Excellence - We’re aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.
Articles
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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