Senior Software Engineer, Airbnb

Integrated Knowledge Management

$185-223k

Scala
Java
Kotlin
Senior level
Remote in US

More information about location

Airbnb

Community marketplace for holiday accomodation

Job no longer available

Airbnb

Community marketplace for holiday accomodation

1001+ employees

B2CHospitalityB2BTravelMarketplaceSharing Economy

Job no longer available

$185-223k

Scala
Java
Kotlin
Senior level
Remote in US

More information about location

1001+ employees

B2CHospitalityB2BTravelMarketplaceSharing Economy

Company mission

To create a world where anyone can belong anywhere.

Role

Who you are

  • 5+ years industry engineering experience
  • BS, MS or PhD in CS or related field
  • Proficiency in one or more backend JVM languages (Java/Kotlin/Scala etc)
  • Proven expertise in building and maintaining high-performance, scalable and fault-tolerant backend systems powering consumer facing functionality
  • Comfortable navigating ambiguity and ownership of problem definitions
  • Ability to drive alignment, manage projects, and effectively collaborate with stakeholders
  • [Bonus] Industry experience on building end-to-end Machine Learning products

What the job involves

  • The Integrated Knowledge Management team, part of the Airbnb Community Support Platform, is foundational to creating the best customer service experience for our users
  • The Integrated Knowledge Management team is responsible for building robust and scalable platforms to enable Airbnb’s content and knowledge to be leveraged across users, both internal and external, and to also serve as the authoritative knowledge source for Conversational AI and LLM applications
  • As a Senior Software Engineer on the Integrated Knowledge Management team, you will be in charge of developing solutions to scale and optimize knowledge and content retrieval across all of Airbnb
  • You will be deeply involved in building highly available and scalable services in close collaboration with other engineering, ML/AI, product, content, data science and operations teams to meet the ever evolving needs of Airbnb’s Community Support Platform
  • There are many problems to solve in this domain including fine tuning knowledge for ingestion by LLMs and optimizing knowledge retrieval to power contextual in-product support applications
  • Lead the scoping, technical requirements, architecture, and the implementation of the new features and functionality
  • Analyze data, build hypotheses, experiment, learn and iterate to improve the Integrated Knowledge Management services
  • Collaborate with cross-functional working groups (frontend/backend/ML engineers, design, product and operation teams) to design and build end-to-end product solutions to improve customer experience
  • Mentor other engineers in developing their technical, operational, and collaboration skills
  • Advocate and participate in efforts to advance Airbnb’s engineering processes and technical foundations

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.

Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.

Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.

Insights

Top investors

Some candidates hear
back within 2 weeks

25% employee growth in 12 months

Company

Funding (last 2 of 10 rounds)

Apr 2020

$500m

GROWTH EQUITY VC

Mar 2017

$447.8m

SERIES F

Total funding: $3.8bn

Company benefits

  • Paid volunteer time
  • Health food and snacks
  • Generous parental and family leave
  • Learning and development
  • Annual travel and experiences credit

Company values

  • Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
  • Be a Host: We're caring, open, and encouraging to everyone we work with
  • Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
  • Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality

Company HQ

Showplace Square, San Francisco, CA

Founders

Brian Chesky

(Co-Founder & CEO)

Previously an Industrial Designer, studying at Rhode Island School of Design.

Nathan Blecharczyk

(Co-Founder & CSO)

Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.

Joe Gebbia

(Co-Founder)

Also studied Industrial Design at Rhode Island, and previously founded various design-related startups

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