Manager of Client Services, Kargo
5 days a week in office
Mobile advertisement platform
Open for applications
Mobile advertisement platform
501-1000 employees
Open for applications
5 days a week in office
501-1000 employees
Company mission
Kargo's mission is to empower advertisers to break convention and build connections with consumers on the most important screen today—the phone.
Role
Who you are
- Do you consider yourself a digital media expert who understands (and loves) first-class Client Services?
- 3+ years in Digital Media, with a focus on Sales Support, Account Management or Project Management
- Direct-sold and programmatic mobile advertising experience
- Knowledge of DSP and SSP platforms and partners such as Celtra, The Trade Desk, DV360, Adform etc
- Knowledge of Local EU market DSP and SSP is also a plus
- Media agency experience is a plus
- Familiarity with industry jargon and media metrics
- Proficient in Excel and PowerPoint
- Proven record of successful client retention and business growth
- Highly strategic, proactive and solution-oriented
- Thrives in a teamwork environment and collaborates well with others
- Works well and thrives in a startup environment
- Strong verbal and written communication skills with the ability to deliver well-positioned presentations
- Organizational skills with the ability to use available resources to reach solutions
- Able to multitask and prioritize based on account tier and urgency on a daily basis
- Strong analytic skills to deliver reporting insights
- Highly organized and keen attention to detail
- Bachelor’s degree or equivalent experience
What the job involves
- Kargo is looking for a Programmatic Client Services Manager who will be the main point of contact for all client-facing relationships during the post-sale process
- This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities
- In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy
- The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights
- The team is fast-paced, quickly growing, and performance-oriented
- Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives
- Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery
- Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth
- Assist in identifying client needs and implement strategic solutions to help drive partnership
- Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met
- Analyze and deliver reporting, insights, and results to clients
- Identify and generate client outreach for incremental, upsell, and renewal opportunities
- First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
- Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business
Salary benchmarks
Our take
The way in which advertisers reach out to their audiences has changed dramatically over the last decade, primarily due to the invention of the smartphone. Whilst mobile ads have existed since the beginning of smartphones, most rely on technology that was built for desktops, resulting in bad advertising and missed opportunities.
Kargo provides a mobile advertising platform for marketers and publishers, helping them to deliver better business outcomes by leveraging advertising technology designed specifically for mobile. The company achieves this by directly integrating optimized impressions from the best-performing publishers within its specialized supply, using tangible identity metrics to analyze and improve advertiser KPIs, and overall facilitating personalized and mobile-optimized advertising.
The company acquired Videobyte (a video advertising platform for Connected TV) in early 2023 to expand operations into the relatively young digital TV industry and its lucrative TV formats. Bringing video, publisher tools, and unique formats to Kargo's omnichannel, this acquisition indicates a diversification of mediums for the advertising provider, who already has a firm grip on both mobile and desktop advertising platforms.
Steph
Company Specialist
Insights
Company
Company values
- Self Starter - Take initiative. Prioritize the best possible outcomes for our clients and our company. Work confidently and independently, anticipate and embrace challenges and learn from setbacks. Be the go-to resource for colleagues and clients
- Team Player - Work together. Trust, empower and champion each other to cultivate the best ideas and optimize performance. Listen actively, engage respectfully and share ownership and accountability. Be collaborative and inclusive in ideation, decision making and execution
- Innovator - Be brave. Challenge the status quo to make Kargo and its clients stand out from the crowd. Leverage unique perspectives to drive the company and industry forward. Be a change agent and thought leader and inspire others to do the same
Company HQ
Lower Manhattan, New York, NY
Articles
Leadership
Karry Kargman
(CEO)Experience as Corporate Business Developer for Intel Venture and Corporate Strategist for Intertainer.
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