Staff IT Program Manager, ServiceNow
Go To Market Systems
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years of program management experience
- Demonstrated program management experience in implementing business support applications at enterprise level
- Experience with implementing Go to Market systems (Sales, Marketing and Channel) is a plus
- Should guide extended groups of senior professionals in a matrixed organization
- Experienced in managing multiple scrums teams applying scrum of scrum principles and best practices
- Extensive experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement
- Should guide Steering Committee meetings, with executive management, with solid experience in decision making
- Excellent communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
- Demonstrate consistent ability to guide cross-functional teams and deliver technical solutions while mitigating or removing obstacles
- Agile Scrum Master Certified
- Knowledge and experience working in ServiceNow platform and technologies is a big plus
What the job involves
- Come join the DT PMO team and work with a talented group of Program Managers and Portfolio Leaders leading ServiceNow transformation programs
- This team is responsible for driving enterprise initiatives that enable ServiceNow’s Digital Technology group to be at the fore front of cutting-edge technology
- This program manager role will manage the Agile operation of highly visible initiatives across multiple business functions utilizing ServiceNow methodologies and tooling
- Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking
- Coordinate with a team of senior technical and non-technical professionals and drive product development activities toward a successful deployment
- Manage multiple scrum teams applying Agile principles, practices, and theory
- Responsible for supporting communication and change management activities to increase adoption and obtain feedback loop after product releases
- Plan and facilitate Product planning, create release schedules and capacity plans
- Develop detailed program execution roadmaps and manage all execution aspects, including program interdependencies, progress, testing, deployment, and enablement
- Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level
- Engage and collaborate with all business and DT functions affected by the program, internal and external partners, and vendors
- Coach teams to adopt a product mindset and practice that focuses on developing a product to solve a customer's problem and work towards the organization’s objectives and key results (OKRs)
- Responsible for organizing and driving the agile delivery of epics and features, across multiple products, in a cross-functional environment
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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