Payments Operation Manager, Guesty
Property management software for short-term rentals
Be an early applicant
Property management software for short-term rentals
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- Detail-Oriented: Exceptional attention to detail and ability to perform routine tasks with precision and efficiency
- Results-Driven: A strong focus on achieving tangible outcomes and delivering results, with a proven ability to get things done and see tasks through from start to finish
- Multitasking & Prioritization: Capable of managing multiple tasks and deadlines effectively without compromising quality
- Analytical Mindset: Proficient in problem-solving and making data-driven decisions with strong Excel skills for data analysis and reporting
- Excellent Coordination & Communication: Ability to effectively manage tasks and resources while clearly conveying information and fostering collaboration among team members
- Initiative & Proactivity: Decisive and capable of taking independent actions, demonstrating leadership when necessary, while remaining open to learning and adapting
- Presentation Skills: Ability to communicate complex ideas clearly and effectively
- Quick learner with a positive attitude and a team player
- Fluent in English: both written and spoken
- Advantage: Previous experience in payments, operations, or related fields is a plus
What the job involves
- The successful candidate will have the opportunity to be part of a global company renowned for its industry-leading solutions
- You will gain valuable experience in the rapidly evolving fintech and online payments sector while working with a forward-thinking team at the cutting edge of hospitality innovation
- We offer a dynamic and supportive work environment where your contributions are recognized, and your professional growth is encouraged
- We’re looking for a talented Payments Operation Manager to join the Payments team
- Perform day-to-day operational tasks within the Payments department, such as reviewing processing accounts, handling user cases, and escalating issues
- Work closely with end users (via the ticketing system, and calls), ensuring timely resolution of inquiries and customer satisfaction
- Support the development, implementation, and documentation of operational procedures and tools
- Assist in collaborating with cross-functional teams to optimize operational efficiency and drive process improvements
- Monitor KPIs and metrics related to the Payments department to identify trends and areas for enhancement
- Prepare and deliver presentations that communicate key metrics, performance insights, summaries, or operational updates
- Perform other tasks as assigned
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this through building the Salesforce for property management. By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
The company is now investing in growth and technology while extending its marketplace of third-party integrations. It is also continuing to build out its machine learning capabilities which augments many of its products, triaging guest messages for example.
The startup is also starting to develop products for other types of property, including multi-unit listings and “aparthotels.” Guesty must continue to deliver a quality service for these new types of customers who will bring with them higher expectations than casual hosts.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$130m
SERIES F
Aug 2022
$170m
SERIES E
Total funding: $410.2m
Company values
- Well-being | Everything needed to fuel healthy minds & happy stomachs
- Experience | Work hard, play hard, repeat
- Innovation | Got ideas? Let’s make them a reality
- Collaboration | Because teamwork makes the dream work
- Performance | Pushing you to be your best self – personally & professionally
Company HQ
Covina, CA
Articles
Leadership
Amiad Soto
(CEO)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
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