IT Support Specialist, 6sense
+ Stock options
2-3 days a week in office
Marketing engagement platform
Posted today
Marketing engagement platform
1001+ employees
Posted today
+ Stock options
2-3 days a week in office
1001+ employees
Company mission
To empower clients to gain predictable and consistent revenue growth, harnessing the power of artificial intelligence, machine learning, and big data.
Role
Who you are
- You love building relationships, both with customers/business partners, and IT team members alike
- You are passionate about IT end-user support and have a background in Mac/Windows software and hardware with provisioning/troubleshooting skills
- Are hungry and self-motivated to learn enterprise IT from the ground up
- 2+ years experience in IT Support professional environment
- Some experience with support ticket management and tracking
- Strong customer service, problem solving, and teamwork abilities
- Outstanding written/verbal communication and interpersonal skills
- Basic knowledge of Mac OS, iOS, and Android (ACMT preferred)
- Basic knowledge of Windows 10
- Network fundamentals (laptop connectivity, VPN, printing)
- Familiar with Microsoft Office 365 Suite, Gsuite, IM systems and SSO
- Basic knowledge of audio/video troubleshooting and support
- Ability to participate in a support schedule that may include after-hours and weekend support
- Experience in providing technical support, and a love for solving problems
- A high level of professionalism and passion for customer service
- A focus on the details, including maintaining and updating IT documentation and procedures
- An appreciation of the importance of asset inventory and how to maintain an organized Support team
- A love of standardization and an understanding that consistency and adherence to best practices will help any organization scale
- An understanding of Security awareness when guarding 6sense data
What the job involves
- 6sense is looking for an IT Support Specialist who is passionate about providing amazing customer experience while delivering outstanding technical support
- You will be a customer service and support all-star player
- You will be assisting our customers via support tickets, email, or chat
- Provide support in-office and remotely during normal business hours. We may require attendance to all company-wide events, off-sites, FKO, etc
- Build and configure new hire laptops
- Process returned assets and prepare them for reuse/e-waste
- Handle termination collections (full life cycle)
- Provision and track loaner systems with global asset management tool
- Work with employees to perform computer upgrades and migrations
- Provide first-tier 1 support for AV issues
- Provide support for large global meetings and events
- Provide tier 1 basic troubleshooting and root cause analysis
- Manage ticket queue and all team slack channels
- Maintain and create documentation/SOP
- Work with multiple cross-functional business partners
- Provide VIP services for our Executive Staff/Board
Salary benchmarks
Our take
While sales and marketing teams need access to customer data to stay competitive, this information is often scattered around multiple difficult-to-access systems both inside and outside the company. 6sense exists to solve this problem, using AI to bring together disparate data sources such as internal CRMs and social media signals to give sales teams all the information they need in one place.
While other companies have attempted to tackle this problem, 6sense stands out with its ability to provide a complete picture of a company and the leads to pursue within it. This allows teams to accurately prioritise accounts that are most likely to buy, greatly increasing conversion rates and sales figures. This has led to it being taken up by major enterprises including Dell Technologies, Shell and Cisco, to name a few.
6sense has raised a large amount of capital over multiple funding rounds and now has a $5.2 billion valuation. The company remains focused on research and development to maintain its market lead and is working to improve its AI's predictive, insight, and orchestration capabilities. At the end of 2023, it launched a LinkedIn integration that allowed 6Sense customers to launch targeted LinkedIn marketing campaigns through its AI platform.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES E
Mar 2021
$125m
SERIES D
Total funding: $428.2m
Company benefits
- Parental Leave, Wellness Days Off, Quarterly Wellness Speakers, Wellness Challenges
- Udemy Online Learning Courses, WFH Stipend, Revenue Certifications
- Giving Fridays Rotating Charity Support, GoodSense Social Impact Programs
- Flexible Time Off, WeWork Access
Company values
- Data-Obsessed
- Future-Driven
- Always Curious
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Viral Bajaria
(CTO)They started their career as a Software Engineer at Hexaware Technologies, before spending 2 years as a University of Southern Carolina Graduate Research Assistant. They then worked in Software Development for Hulu for 5 years, before leaving in 2013 to co-found 6sense.
Share this job
View 27 more jobs at 6sense