Customer Service Team Manager, Dojo
2+ days a week in office
We empower businesses to thrive in the experience economy.
Job no longer available
We empower businesses to thrive in the experience economy.
1001+ employees
Job no longer available
2+ days a week in office
1001+ employees
Company mission
To empower businesses to thrive in the Experience Economy, by creating the tools and technology that turn transactions into meaningful relationships.
Role
Who you are
- You’ll be an experienced people leader and coach, with great experience of developing talent and a genuine desire to build a great place to work
- With excellent interpersonal skills and high energy you’ll be someone who is comfortable with ambiguity and capable of operating in a fast-paced growth environment
- Solid experience in a similar team leader role, in a fast paced contact centre environment is highly desirable
- Passion and self-motivation, you’ll love to work as part of a team
- Proactivity with the ability to anticipate and resolve issues
- The confidence to identify and suggest process improvements, with the drive to continually improve what we do for our people and our customers
- A real desire to be the best and offer market leading service
- The ability to inspire and nurture employees to ensure they achieve their potential
- Outstanding communication skills, with the ability to build instant customer rapport
- Business fluency in Italian, Spanish and and English is a Must
- Desire to grow and develop with the business
What the job involves
- As We grow our footprint in Europe, We’re looking for experienced Customer Service Team Managers to join us and help build our new multilingual team in Barcelona. This is a unique opportunity so help shape a new operation from the ground up!
- We’re passionate about creating and maintaining an exceptional people and customer experience, and our Team Managers play an integral role in this
- If successful, you will join an induction group in Summer 2024
- Nurture and develop a team of up to 10 talented Customer Service Advisors
- Participate in the recruitment, induction, and development of staff
- Build an excellent level of product knowledge and proactively drive improvements in service quality leading to enhanced customer experience
- Suggest and support on process improvements/new initiatives across the department (and other departments) and facilitate team implementation where required
- Measure, analyse and report on team performance and take appropriate steps to improve that performance for both internal and external customers
- Ensure regulatory and business standards are met
Our take
Dojo has been around for over ten years, after starting in 2009. In that time they have very much established themselves as a go-to partner for small businesses using card payments, allowing them to take control over the end-to-end payments process.
Their customer first strategy has made them a market leader, meaning they are handling more than £20bn in transactions each year. Since launching Dojo has grown to team of more than 950 and they have opened offices throughout the UK. The company has become profitable, and in the year ahead are looking to grow the team further and expand internationally, including in Ireland, Spain, France, and Italy.
The payments platform sector has become increasingly competitive as more and more entries to the market are trying to find niche spaces to play in. However, Dojo have not only established a foothold but have managed to grow their small business clientele over the years. They have set themselves apart with their customer-first approach, building their product specifically to address the needs of customers and continuing to keep customers at the centre of every decision.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
41% female employees
21% employee growth in 12 months
Company
Employee endorsements
Supportive management
"Management goes to great lengths to make sure we have what we need to succeed - training, projects which support personal growth, informal sessions,..."
Company benefits
- Private medical, dental, and life assurance
- 6 months paid maternity leave and 10 weeks paid paternity (baby bonding) leave
- Employee assistance programme, mental health champions, and our mental health support platform, Spill.
- Peppy, a specialist health app that provides support for your health, including menopause, fertility, women’s health, and men’s health
- GymFlex and Fitness classes
- 25 days holiday, and we'll increase this one day for each year you're at Dojo
- Holiday trading, up to 5 days per year
- Birthday Leave
- 4 weeks fully paid sabbatical after 4 years of continuous service
- Women in Leadership Mentorship Programme
- Learning & Development opportunities with Career Pathways
- Cycle to Work Scheme
- Electric car leasing
- Charitable giving
- Dojo socials
- Dog friendly offices
Company values
- Customer Obsessed - We focus on the details to help customers thrive
- Curious - We have an insatiable to desire to learn and innovate
- Relentless - We persevere even when it’s easier not to
Company HQ
Paddington, London, UK
Articles
Founders
Jan Farrarons
(Co-founder)Was a Director of Global Payments inc before founding JudoPay, Capital on tap and Paymentsense
George Karibian
(Co-founder)Serial entrepreneur. Also founded Euroffice, XLN Telecom, Capital on Tap and Judo Payments
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity & Inclusion at Dojo
- Dojo’s 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, you have a place at Dojo.
- Our employee-led communities, including The Black Experience, Women at Dojo, and Pride at Dojo, exist as safe spaces of respect and privacy led and driven by individuals rather than the People Team. Anyone can set one up.
- We partner with ColorInTech & Black Tech Fest to ensure wide access to talent.
- Learn more about Diversity, Equity, and Inclusion at Dojo at https://www.dojo.careers/our-culture/diversity-equity-inclusion/
Share this job
View 8 more jobs at Dojo