Tax Operations Leader, Gusto
$73-118k
Salary dependent on candidate's target level
2+ days a week in office
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$73-118k
Salary dependent on candidate's target level
2+ days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 1+ years management experience
- 2+ years tax experience from a payroll provider on a large scale
- Tech process improvement/operations experience
- Proven track record of delivering an extremely high level of satisfaction across a customer base while also taking pride in driving operational efficiencies
- Ability to think globally and strategically, influencing change across multiple business units and functions
What the job involves
- This position is very hands-on, with an emphasis on Tax Filing experience from large payroll providers
- You will manage a team that focuses on filing and paying our customers taxes, both quarterly and annually
- The team you empower will conduct the filing and payments, and you will be accountable for the timely and accurate completion of these actions
- Other skills needed include but are not limited to, conducting research and analysis, have excellent communication skills, and workflow management
- You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment
- Foster a culture of engagement to bring out customer driven results where Gusties feel empowered to put customers first, and develop their careers within the organization
- Oversee filing and remittance process at the Federal and State levels, as well as any amendments as needed
- Ensure that tax payment and filing processes are timely and accurate within our agreed upon SLAs
- Partner with Compliance, Product, Engineering and PPIO teams to become skilled in processing any changes that may impact the tax payment and filing processes on behalf of our customers
- Lead strategic direction for Gusto’s payroll customers including identifying emerging technologies and implementing systems to ensure operational excellence and in turn exceptional customer outcomes
- Directly responsible for execution of quarterly and annual objectives and metrics
- Leader of change management in planning and facilitating team-wide improvement to the customer and Gustie experience
- Scale the Tax Operations team by increasing team efficiency and working cross-functionally with partner teams
- Empower a team of individual contributors
Otta's take
Xav Kearney
CTO of Otta
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Insights
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company values
- Embody a service mindset - Never stop advocating for the needs of others
- Dream big, then make it real - Be ambitious. Show and do, rather than tell and talk
- Be proud of the how - Ensure deep integrity in everything you do
- Embrace an ownership mentality - Take initiative to leave things better than you found them
- Debate then commit - Share openly, question respectfully, and once a decision is made, commit fully
Company HQ
Central Waterfront, San Francisco, CA
Founders
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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