• Skills in technical systems, hardware repair, and network management
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
• Ability to image, deploy, configure, and support operating systems on desktop and mobile
• Familiarity with both PC and other end point computing hardware and software
• Writing and editing skills to aid in writing and updating procedural documents and documenting tickets
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Ability to perform remote troubleshooting and provide clear instructions

Desirable

• The Information Technology team at Relativity Space is responsible for all computing infrastructure (end-user, server, virtualization, and cloud), software and software services, videoconferencing, telecommunications services and equipment, networking, and information security
• We work with and support the needs of all internal teams, providing critical infrastructure and services for all operations of the company
• The complexity and scale of Information Technology needs at Relativity Space provides many unique opportunities to challenge and elevate strategic and tactical technical skillsets of our team members
• We pride ourselves on developing innovative, effective, and highly scalable systems and processes to enable our workforce to design and operate the factory of the future, employing additive manufacturing technologies to build the world's most bad ass rockets
• We foster and encourage growth, hold each other accountable, and collaborate extensively with our peers to provide best of breed services and infrastructure to our stakeholders, who happen to be a group of extraordinarily talented, committed, and hyper-achieving set of the greatest minds and people to work with on the planet
• Enhance Relativity’s IT Operations team to support our growth at our HQ in Long Beach
• Actively participate in the team’s daily tasking and support requirements
• Answer tickets addressing desktop, user experience, and system issues in a timely and professional manner
• Install and maintain all user endpoint devices, and infrastructure managed by other IT teams
• Join a team that is focused on ambitious, superb delivery and operation of IT engineered solutions to a technologically advanced userbase spanning many technical disciplines
• Deliver and document solutions that reduce help-desk requests and repetitive service workloads
• Leverage your desktop operating system wisdom to resolve issues and improve the end user experience, identifying and suggesting improvements to standard practices wherever you can