Senior Partnerships Program Manager, Parloa
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- +5 years of experience in Partner Operations or Partner Programs Management in the SaaS industry, preferably in a strategic or management role
- Strong project management capabilities, with an emphasis on overseeing cross-functional teams and complex initiatives
- High Business Acumen in business operations, partner channel management, or related fields (Technology and/or SaaS experience)
- Ability to embrace ambiguity and break down complex business problems
- Analytical ability; ability to develop conclusions by analyzing and distilling data across a variety of sources (Salesforce, Dashboards)
- Preferred experience working in a startup
- Preferred experience in OKR management and processes
What the job involves
- As the Senior Partnerships Program Manager at Parloa, you will be responsible for developing and managing scalable partner programs that align with our global strategy
- This role requires you to create a structured framework that can be applied across different partner types and regions, ensuring consistent guidance and support
- You will identify opportunities for operational excellence within our partner ecosystem, focusing on initiatives that drive revenue growth through collaborative projects
- You will be tasked with scoping cross-functional projects related to partnerships, managing the requirements, ensuring successful implementation and tracking success/progress on a day-to-day basis
- Additionally, you will play a crucial role in enhancing the internal understanding of the importance and mechanics of partnerships across the organization
- Your efforts will contribute to the continuous improvement of our partner relationships and the overall effectiveness of our partnership strategy
- Own Partner Programs: Responsible for setting the strategy, defining the plan, engaging with stakeholders, establishing success metrics, and developing reporting and analytics to track and understand program success
- Maintain and Track Tools and Processes: Oversee and manage tools and processes that support revenue and growth through partners, an example as the Partnerships Dashboard, Partner Engagement Tracking, and the Partner Lead Registration Process
- Support Partner Communication: Facilitate communication with partners, including updates on new product or feature launches, program changes, events, and other information that supports growth through partnerships
- Manage Cross-Functional Initiatives: Drive and execute cross-functional initiatives that increase revenue/growth with and through partners, working with teams like Revenue Operations, Customer Experience, Marketing, and Product to ensure successful project implementation and alignment
- Facilitate Communication & Documentation: Own communication channels to partners and manage internal and external documentation, ensuring clear and effective communication
Application process
- Recruiter video call
- Meet you manager
- Expert interview(s)
- Meeting the team
- Founder interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$68m
SERIES B
Mar 2023
$22.1m
SERIES A
Total funding: $94.5m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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