Senior Demand Generation Manager, Cresta

Salary not provided

Bonus + Equity available

Salesforce
Hubspot
Demandbase
Zoom
Mid and Senior level
Remote in US
Cresta

Real-time intelligence for contact centers

Job no longer available

Cresta

Real-time intelligence for contact centers

201-500 employees

B2BArtificial IntelligenceCustomer serviceSaaSSales

Job no longer available

Salary not provided

Bonus + Equity available

Salesforce
Hubspot
Demandbase
Zoom
Mid and Senior level
Remote in US

201-500 employees

B2BArtificial IntelligenceCustomer serviceSaaSSales

Company mission

To use AI to help people learn high-value skills and make business radically more productive.

Company mission

To use AI to help people learn high-value skills and make business radically more productive.

Top investors

Few candidates hear
back within 2 weeks

129% employee growth in 12 months

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.

This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.

Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.

Benefits

  • Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
  • Weekly lunch & learn
  • Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us

Company values

  • Don't accept the customer's status quo. Obsess over inventing on behalf of the customer. 99% of the world's innovations have yet to be discovered.
  • Hustle after every ball. Every day, every line of code and each team member collectively builds the bigger picture. Don't settle for stagnation and don't settle for a no - find a way.
  • Trust and amplify. We are building a long term team. Implicitly trust the team and show respect to everyone. Deliver direct and candid feedback - it helps everyone grow. Build bridges that invest in others.
  • Move with speed, not haste. Speed is critical. Our success depends on our pace of innovation. However, technical debt is real. Build with the long term plan in mind.
  • Obsess over the result. Move with determination, intensity and focus on the customer's result. Value the team's ego over individual ego: the best idea and result wins.
  • Have a leader's mindset. Leaders set the benchmark for behavior and inspire others to grow. It's never why the company does something - it's our company, let's build it.

Funding (last 2 of 3 rounds)

Mar 2022

$80m

SERIES C

Mar 2021

$50m

SERIES B

Total funding: $151m

This company has top investors

Founders

Zayd Enam

(Lead)

Co-founded MediConnect. Dropped out of Stanford PhD computer science programme to start Cresta.

Tim Shi

(CTO)

Co-founded AI+ Club. Dropped out of Stanford PhD computer science programme to start Cresta.