Customer Success Manager, People Data Labs
$100-120k
OTE
Data partner for data science and engineering teams
Job no longer available
Data partner for data science and engineering teams
101-200 employees
Job no longer available
$100-120k
OTE
101-200 employees
Company mission
To empower engineers, product developers, and data scientists with the data they need to power innovation and provide better and more comprehensive results for their end-users, and transparency is a huge part of that mission.
Role
Who you are
- This role is meant for early-career CSMs, with ideally 1-2 years of experience
- You are excited to be at a startup
- You see yourself as the CEO of your book of business
- You immerse yourself in the customer’s world
- You are interested in how people use data to innovate
- You leverage a consultative approach with your customers
- You are an excellent storyteller
- You’ve directly negotiated and closed renewals
- You’ve supported a technical product or API product
- You’ve been a CSM for 1-2 years
What the job involves
- We’re particularly interested in CSM candidates with varied backgrounds and broad skill sets. Onboarding, engaging and renewing customers - Customer Success does it all here, and we’re building a team of CSMs that our customers can depend on for just about anything.
- Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
- Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
- Negotiate and close customer contract renewals
- Work jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possible
- Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
- Develop trusted advisor relationships with each of your customers, through your knowledge of their goals with data
- Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes
Our take
The increasing appetite of businesses to gain a competitive advantage over the competition from the use of data, coupled with the challenges of managing an increasingly complex and heterogeneous data landscape, has created the right conditions for the DaaS market to grow rapidly.
People Data Labs builds APIs that enable developers, engineers, and data scientists to build data-driven products using B2B data records. Their data powers internal and customer-facing digital products that can drive revenue and increase efficiency, and is used by enterprise businesses as well as tech start-ups. Their clients include Kleiner Perkins, BreezyHR, SugarCRM, 6Sense, Lunchclub, and Gem.
People Data Labs is focused on hiring engineering and product professionals as part of an ongoing push into critical verticals. This includes offerings in the fintech space, where they plan to expand their data products to support fraud detection, risk mitigation, and insurance underwriting. The company also plan to expand their offerings in firmographic data via insights and company data products for investment research, sales planning, and investor due diligence.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2021
$45m
SERIES B
Oct 2018
$7m
SERIES A
Total funding: $55.3m
Company benefits
- Stock
- Unlimited paid time off
- Medical, dental, & vision insurance
- Health, fitness, and office stipends
- The permanent ability to work wherever and however you want
Company values
- Developer tested
- Enterprise approved
- Responsibly managed
Company HQ
South Beach, San Francisco, CA
Articles
Leadership
Sean Thorne
(CEO)Co-founded Hallspot in 2012, and People Data Labs in 2015.
Henry Nevue
(President)Co-founded People Data Labs in 2015.
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