Customer Support Representative, Grow Therapy
$46.7-57.7k
Tech-enabled mental health group
Job no longer available
Tech-enabled mental health group
501-1000 employees
Job no longer available
$46.7-57.7k
501-1000 employees
Company mission
To fundamentally transform mental healthcare accessibility.
Role
Who you are
- You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
- You love problem solving; you’re naturally curious, especially about health tech
- Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
- You are successful working independently and remotely, and adapt well to changing priorities and customer needs
- You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
- You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
- Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry
- Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required
What the job involves
- As a Customer Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable
- We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice
- You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us
- You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth
- Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat
- Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
- Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists
- Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy
Our take
Mental health issues affect about 20% of Americans, so there’s an immense need for qualified mental healthcare in the US. However the vast majority of therapists don’t accept insurance due to the prohibitive administrative workload involved. This leaves therapy out of reach for many Americans. So it’s no surprise that the Grow Therapy platform has seen skyrocketing popularity since it was founded in 2020.
Grow Therapy helps therapists open their own in-network practices, providing the technology, support, and resources to tackle the extra operational workload that would allow them to take insurance. It’s currently live in 13 states, and is working in partnership with all the major insurance payers including Humana, Aetna, Cigna.
The company has clearly grown into a solid market niche, and recent Series B funding will help expand that niche, growing the company's presence to all 50 states and improving its platform's capabilities. While this will intensify the competition between Grow and larger rivals Alma and Quartet Health that are operating in the same space, this is a big enough market for several major participants.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
208% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$88m
SERIES C
Sep 2022
$45m
SERIES B
Total funding: $148m
Company benefits
- Winter break: Unlimited PTO and a week off in December to recharge
- Wellness stipend: $300 to spend on things that helps you take care of yourself
- Mental health break: Take 2 hours every week to journal, exercise, or sleep in
- Learning stipend: $500 to spend on things that helps you grow in your career
- Meals on us: Lunch and dinner in office to fuel your body and your mind
- Remote office setup: $1000 stipend for remote employees to equip your home office
Company values
- Therapists are the center of our world: We take care of our therapists, so that they can take care of us all
- Structured thinking earns ears: We structure our thinking so that our goals are always front and center
- Ideate constantly, share openly: We celebrate curiosity and open mindedness so that our teams can collaborate with confidence
- Early evaluation, continual learning: We never launch and forget. We always evaluate our decisions so we can continuously innovate
- Kindness & humility are prerequisites: When things go well, we share the credit. When things go poorly, we shoulder responsibility
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Jake Cooper
(CEO)Previously CFO at Campus Enterprises, before moving into investment at Apollo Global Management and then Blackstone.
Alan Ni
(CTO)Worked as a product manager at Google, HVF Labs, and then Stripe.
Manoj Kanagaraj
(COO)Is completing both a doctorate of medicine and a master's course in business administration at Harvard.
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