Customer Onboarding Manager, Fireflies.ai
Presales
More information about location
AI assistant for meetings
Be an early applicant
AI assistant for meetings
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To transform conversations into actions.
Role
Who you are
- 3+ years of experience in customer onboarding, pre-sales, client success, or account management, preferably with enterprise clients
- Proven track record of achieving or exceeding client satisfaction and performance targets in a fast-paced environment
- Excellent verbal and written communication skills, with the ability to communicate complex information clearly
- Experience working remotely and a proactive approach to communication and problem-solving
- Strong organizational skills and the ability to manage multiple clients and deadlines simultaneously
- Experience with pre-sales support and onboarding processes is a plus
- Familiarity with tools like Slack, JIRA, Salesforce, and HubSpot
- You should be a great communicator and culture maintainer
- Take a look at our culture document
- You're data-driven and customer-focused
- You value fast & incremental engineering cycles
- You maintain design excellence and minimize complexity
- You measure your results & automate when possible
- You get 10% better at something every week
- You have an internal compass and take accountability & initiative
- We value overcommunication, candid feedback and a results-driven culture
What the job involves
- As a Customer Onboarding manager, you will play a critical role in ensuring the smooth onboarding and satisfaction of our prospects and clients.
- You will work closely with our pre-sales, customer success, security, product, enterprise, and engineering teams, handling both pre-sales and onboarding processes, while managing a portfolio of clients. This role is ideal for someone with strong communication skills, experience in a target-oriented environment, and a passion for delivering exceptional customer experiences
- Client Communication: Maintain impeccable communication via email and on calls with international clients. You’ll be the main point of contact for onboarding and relationship-building
- Enterprise Client Management: Handle enterprise-level clients in a fast-paced, dynamic environment. Prior experience in consulting or customer success is a plus
- Target Achievement: Manage a portfolio of clients and meet quarterly onboarding and pre-sales targets. Consistently deliver high-quality results in line with company goals
- Pre-Sales and Onboarding Support: Seamlessly manage both pre-sales conversations and the onboarding process for new clients, ensuring a smooth transition from prospect to active user
- Tool Proficiency: Familiarity with tools like Slack, Salesforce, Stripe, HubSpot, and Google Suite is highly preferred. You’ll be expected to leverage these platforms for client communication, task tracking, and relationship management
- High Ownership & Independence: Operate with a high level of ownership, working independently with minimal supervision. You should be comfortable overcommunicating progress and updates in a fully remote environment
- KPIs:
- Demo to Win %
- Improvement in Sales Cycle time for Recurring deals
- Demo to product Signups
Our take
COVID-19 has seen a huge increase in remote business meetings, resulting in communication increasingly taking place across digital platforms. This has reduced the effectiveness of traditional personal assistants, resulting in a demand for a digital alternative.
Fireflies provides an AI assistant for digital business meetings that takes notes, transcribes and analyzes web-conference meetings. The software can then use this recorded data to help users automate post-meeting tasks such as data entry and task creation.
There are a number of competing transcription solutions operating in this space, for example Reason8, Voicea and Zoom AI Assistant, which was released in 2023. Fireflies sets itself apart with its generous free plan and, consequently, is poised for growth as the interest in videoconferencing continues to rise coupled with series A funding that has been invested into expanding its platform.
Kirsty
Company Specialist
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$14m
SERIES A
Oct 2019
$5m
SEED
Total funding: $19.1m
Company benefits
- Work remotely anywhere in your respective country
- Direct Payment (no tax withheld)
- Ability to move laterally within a team easily
- Bounty Programs & Monetary Incentives
- Quarterly bonus (For Engineering, Sales)
- Annual reviews/potential appraisals
- 14 days PTO + can take more time off as required (Flexible Leave Policy)
- Competitive Salary
- No boss culture
- Flexible working hours
- Laptop reimbursement or BYOD policy
- LGBTQ+ friendly
- Company Offsite/Virtual Retreat
Company values
- You're data-driven and customer-focused
- You value fast & incremental engineering cycles
- You maintain design excellence and minimize complexity
- You measure your results & automate when possible
- You get 10% better at something every week
- You have an internal compass and take accountability & initiative
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Krish Ramineni
(CEO)After being Director of Technology at Enactus, they went into Product Management at Microsoft. They left this role to co-found Fireflies in 2015.
Sam Udotong
(CTO)After being a Systems Engineer Intern at Lockheed Martin for 2 years, they went onto become an End-to-End Systems Engineer at Boeing. They also founded Releaf, a nonprofit consulting firm for African entrepreneurs.
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