Software Development Engineer, Netomi
Backend
Customer service automation
Open for applications
Customer service automation
101-200 employees
Open for applications
101-200 employees
Company mission
To enable companies to build deep engagement in this new era with conversations that are emotional, empathetic, intuitive, and on brand.
Role
Who you are
- Hands-on experience in Call control, IP routing, VOIP deployments, and SIP Trunking are necessary
- Experience on SOA, Multitenant platforms, and SaaS platforms (It’s a plus)
- 5-8 years experience – proficient in Java / J2EE
- Experience with IPC turrets, Speaker bus, and Nice Voice Recorders is a plus
- Ability to analyze and design voice systems to achieve efficient and secure operation
- Experience working in large enterprise voice networks is desired
- Experience working with microservice architectures, Transactional systems, and Distributed environments
- Experience with Amazon web services or similar environment
- Experience in some scripting language for automated build/ deployments
- B.E./B.Tech in Computer Science from tier I & II institutes
What the job involves
- This person will be responsible for the implementation and solutions delivery of Unified Communications products and enhancements based on current production deployments for Voice over IP and Trader Voice infrastructure
- Assist in planning, design, and execution of SOA backend platforms. Mostly around REST-based Web
- Frameworks using JAVA (Spark, Spring, ORM)
- High-level and Low-level design of the highly scalable components
- Track defects and works with business owners and users to triage bugs and manage a backlog
- Taking care of Nonfunctional requirements like Scale/ High Availability/Performance/Security
- Build/Deployments/DevOps-related work on AWS
- Works collaboratively in a multi-disciplinary team environment; establishes and maintains professional networks with subject matter experts
- Assist key technical advisors to define the roadmap of the project
Otta's take
Theo Margolius
COO of Otta
Customer service plays an essential role for any organisation wanting a long term and profitable business. It’s a critical differentiator and catalyst for customer loyalty, with the majority of consumers saying that bad customer service experiences have caused them to switch brands or service, or back out of a purchase.
Enterprise use of AI has risen exponentially in recent years. Netomi provides companies with a convenient, intelligent, and cost effective way to use this technology to facilitate the best customer interactions on email, chat, and mobile. Its intelligent, conversational AI system allows businesses to activate, manage, and train AI to automatically resolve customer issues, operating more effectively than classic AI chatbots.
Netomi is the market leader in AI-first customer experience, and, with the value of the chatbot market rapidly increasing, it has the space to grow. The company has seen good investment which is allowing it to increase headcount and continue scaling its operations.
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$30m
SERIES B
Mar 2019
$10m
SERIES A
Total funding: $47.3m
Company benefits
- Flexible work environments
- Educational / professional development opportunities
- Equity opportunities
- 401K plan
- Snacks, breakfast and a daily catered lunch
- Work from home opportunities
- Health insurance
Company values
- We love what we do - Genuinely. We take ownership. We lead. We obsess over our clients. We push ourselves and our team because we can always do better
- Empathy drives us - We’re people-oriented. We do everything to create a positive impact for our customers, their customers and our colleagues
- We’re comfortable being uncomfortable - We’re pushing boundaries. We’re tackling old business issues with rapidly-evolving technology. It’s uncharted territory, and we love that
- Grit is our watchword - Startup life isn’t always easy. We persevere, creatively problem solve and grow from adversity because we believe wholeheartedly in the work that we are doing
- We lead by example - We walk the talk of servant leadership to make Netomi an empowering place to work every day through our actions
- We’re inclusive - We believe diversity is critical to our success and inclusion is a core part of our company culture. We value and celebrate the differences that make us unique
Company HQ
Hayward Park, San Mateo, CA
Articles
Founders
Puneet Mehta
(CEO)Previously Senior VP of Engineering and Data Science at Citi for 1 year, Software Engineer & Scientist at IBM TJ Watson Center also for 1 year and Vice President of Engineering at JPMorgan Chase for 3 years.
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