Customer service plays an essential role for any organisation wanting a long term and profitable business. It’s a critical differentiator and catalyst for customer loyalty, with the majority of consumers saying that bad customer service experiences have caused them to switch brands or service, or back out of a purchase.

• We love what we do - Genuinely. We take ownership. We lead. We obsess over our clients. We push ourselves and our team because we can always do better
• Empathy drives us - We’re people-oriented. We do everything to create a positive impact for our customers, their customers and our colleagues
• We’re comfortable being uncomfortable - We’re pushing boundaries. We’re tackling old business issues with rapidly-evolving technology. It’s uncharted territory, and we love that
• Grit is our watchword - Startup life isn’t always easy. We persevere, creatively problem solve and grow from adversity because we believe wholeheartedly in the work that we are doing
• We lead by example - We walk the talk of servant leadership to make Netomi an empowering place to work every day through our actions
• We’re inclusive - We believe diversity is critical to our success and inclusion is a core part of our company culture. We value and celebrate the differences that make us unique

Total funding: $47.3m