Customer Success Manager, Ometria
1+ day a week in office (Shoreditch, London)
Customer data & marketing platform
Open for applications
Customer data & marketing platform
101-200 employees
Open for applications
1+ day a week in office (Shoreditch, London)
101-200 employees
Company mission
To help retailers create marketing experiences their customers will love.
Role
Who you are
- Experienced - you have relevant experience managing clients within a SaaS environment. Any previous experience within cross channel / email marketing/ ESP is a bonus
- Excellent communicator - you can communicate confidently and authoritatively with a wide variety of stakeholders
- First class customer success skills - you know how to make clients happy, and go out of your way to achieve this
- Data literate - you are comfortable working with, manipulating and interpreting data sets, and have experience working with tools such as Excel and Google Sheets
- Organised and able to work under pressure - you are comfortable working in a fast-paced environment, and can juggle multiple tasks at the same time
- Proactive learner - you have an interest in both technology and ecommerce, and are willing to do what it takes to become an expert in email marketing
- Prioritisation - you are meticulous planner and are able to define and deliver against your weekly commitments that drive significant contribution to the Customer teams goals
- Commercially driven - you are comfortable negotiating commercial conversations ideally having ran renewal and expansion opportunities end-to-end in your previous roles
What the job involves
- Deliver timely and accurate commercial forecasting - Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment
- Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans
- Pre-empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse
- Drive Strategic customer adoption and value with visibility and buy-in from key decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk
- Become a a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your clients
Salary benchmarks
Our take
Consumers are becoming increasingly frustrated with irrelevant ads, particularly as competition in retail intensifies. Recognising this, Ometria uses AI-powered targeting to ensure ads are personalised, providing businesses with more effective marketing and offering consumers a better experience with fewer unwanted ads.
Serving top retailers like Sephora, Steve Madden, and Notonthehighstreet.com, Ometria has become a leader in the field. With its experienced founding team and strategic partnerships strengthening its position in the industry.
Its impact is evident, with a three-year study revealing that retailers using its platform saw a 430% return on investment. Alongside this, the company is making strides towards sustainability, achieving Positive Planet-verified carbon-neutral status.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2021
$40m
SERIES C
Sep 2019
$21m
SERIES B
Total funding: $72.2m
Company benefits
- 30 days holiday + 1 day on your birthday (plus bank holidays)
- Health Insurance (Bupa)
- Mental Health Support (Spill, Calm)
- Cycle to work scheme
- Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)
- Professional Development Fund
Company values
- Self-aware: We’re aware of our strengths and weaknesses, how they impact our work and other people, and we’re always seeking feedback on both
- Team over self: We prioritise the benefit of the team over personal gain. We don’t make decisions that negatively impact the team
- Respect for the trust we've been given: We act honourably and never abuse the trust we’ve been given by customers or the team
- Relentless in the pursuit of mastery: We always believe we can do better. We push others and help them to do better
- It's awesome to be here: We want to be here, we feel lucky to be here, and we show this through our positive energy
- E.L.F: We are accountable for outcomes, we deliver on commitments that we make and we don’t give up
Company HQ
City of London, London, UK
Articles
Leadership
Ivan Mazour
(CEO)Previously founder of Interactive Art and Innova.
Djalal Lougouev
(CSO)Previously worked in finance at Credit Agricole. Also co-founded Innova Kapital.
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