Customer Success Manager, Ometria
1+ day a week in office (Shoreditch, London)
Customer data & marketing platform
Open for applications
Customer data & marketing platform
101-200 employees
Open for applications
1+ day a week in office (Shoreditch, London)
101-200 employees
Company mission
Ometria's mission is to help retailers create marketing experiences their customers will love.
Role
Who you are
- Experienced - you have relevant experience managing clients within a SaaS environment. Any previous experience within cross channel / email marketing/ ESP is a bonus
- Excellent communicator - you can communicate confidently and authoritatively with a wide variety of stakeholders
- First class customer success skills - you know how to make clients happy, and go out of your way to achieve this
- Data literate - you are comfortable working with, manipulating and interpreting data sets, and have experience working with tools such as Excel and Google Sheets
- Organised and able to work under pressure - you are comfortable working in a fast-paced environment, and can juggle multiple tasks at the same time
- Proactive learner - you have an interest in both technology and ecommerce, and are willing to do what it takes to become an expert in email marketing
- Prioritisation - you are meticulous planner and are able to define and deliver against your weekly commitments that drive significant contribution to the Customer teams goals
- Commercially driven - you are comfortable negotiating commercial conversations ideally having ran renewal and expansion opportunities end-to-end in your previous roles
What the job involves
- Deliver timely and accurate commercial forecasting - Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment
- Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans
- Pre-empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse
- Drive Strategic customer adoption and value with visibility and buy-in from key decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk
- Become a a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your clients
Salary benchmarks
Our take
Ometria believes that consumers will no longer tolerate the torrent of irrelevant adverts sent their way, especially as the retail environment becomes ever more competitive. To solve this problem, it uses AI-powered advertising targeting to make sure people see adverts that are relevant for them, helping businesses (by enabling them to be more targeted) and consumers (as they see fewer irrelevant adverts).
The company serves a number of top retailers including the likes of Sephora, Steve Madden, and Notonthehighstreet.com. With a founding team that is experienced in marketing and advertising, it has had no trouble cementing itself as a strong option in the space, and continues to make strategic partnerships to bolster its offering. Impressively, a study examining the benefits of using the platform over three years found the company delivered 430% ROI to retailers, and Ometria also announced it is Positive Planet verified carbon neutral.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2021
$40m
SERIES C
Sep 2019
$21m
SERIES B
Total funding: $72.2m
Company benefits
- Your birthday off
- Personal development budget
- Health and Wellness Programme
- Work from home opportunities
- Video therapy sessions through Spill, to support positive mental health
- Enhanced Financial Benefits (Salary sacrifice pension, DIS, Income Protection)
- 30 days holiday (excl. bank holidays)
Company values
- Self aware: We’re aware of our strengths and weaknesses, how they impact our work and other people, and we’re always seeking feedback on both.
- Team over self: We prioritise the benefit of the team over personal gain. We don’t make decisions that negatively impact the team.
- Respect for the trust we've been given: We act honourably and never abuse the trust we’ve been given by customers or the team.
- Relentless in the pursuit of mastery: We always believe we can do better. We push others and help them to do better.
- It's awesome to be here: We want to be here, we feel lucky to be here, and we show this through our positive energy.
- E.L.F: We are accountable for outcomes, we deliver on commitments that we make and we don’t give up.
Company HQ
City of London, London, UK
Articles
Founders
Ivan Mazour
(CEO)Previously founder of Interactive Art and Innova.
Djalal Lougouev
(CSO)Previously worked in finance at Credit Agricole. Also co-founded Innova Kapital.
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