Director of Partner Success, Mulberry Technology
Product protection platform
Job no longer available
Product protection platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To help consumers protect the things they buy while saving on everyday financial products.
Role
Who you are
- Minimum of 4 years working in client-facing account management, customer success, or business development
- Experience working in ecommerce, fintech, or insurancetech a plus
- Previous experience owning a revenue target and responsibility for customer renewals/upsells
- Competence in speaking to/understanding technical integrations a plus
- Demonstrated ability to contribute strategically to clients and company, combined with comfort to roll sleeves up and dig into the executional detail
- Polished, articulate, and credible when communicating with partners in business and social settings
- Ability to work in a fast-paced, entrepreneurial environment
- Strong interpersonal, communication and presentation skills
- Highly curious about how businesses work and make money, taking opportunities to learn about new industries and business models
- Comfortable with ambiguity
- Metrics-driven
What the job involves
- This role will be responsible for managing strategic partnerships with merchants, ecommerce tools, and D2C companies to leverage Mulberry's assurance products, technology, and exceptional consumer experiences to reach mutual successful outcomes
- As a Director of Partner Success at Mulberry, you will be working with a close-knit team with deep experience building consumer-first products for an evolving category and ecosystem
- Own relationships with our highest value partners throughout the entire partner lifecycle
- Build, implement and continually innovate on the partner lifecycle journey, including onboarding, reporting, and business reviews
- Efficiently manage the timely completion of all cross-functional deliverables, partnering with internal teams to ensure the highest quality of materials presented to our partners
- Be the expert on your book of business by thoroughly and continually doing discovery with partners, making sure you understand their business goals and challenges, how they are defining success for the partnership, and function as an extension of their team and an advocate for their interests internally
- Proactively analyze partnership performance to provide trend analysis and recommendations that drive increased partnership value to both sides
- Own renewals for all partnerships in your book of business
- Constantly mine for optimization and growth opportunities across your book of business, and when found, own the creation and drive forward plans to realize this additional potential
- Navigate partner organizations to identify stakeholders, roadblocks, and risk factors, and proactively planning next steps to further the partnership
- Plan and implement executive business reviews to ensure partnership and success alignment
- Own the positive outcomes and stellar experience of our strategic partners
- Own a revenue target and forecast future revenue outcomes on an ongoing basis
Otta's take
Theo Margolius
COO of Otta
Mulberry offers consumers a browser extension which leverages machine learning to offer product protection and savings when they shop online. As well as this, the company’s tech can be integrated by brands to embed protection plans into their own online stores.
While the global InsurTech industry has been growing rapidly in recent years, there’s been comparatively little innovation in product protection. Mulberry is hoping to capitalize on this gap in the market as e-commerce continues to boom.
Though it may take some time to take its browser extension mainstream with consumers alone, Mulberry’s B2B approach is proving fruitful, while product-development partnerships with the likes of product registration platform Brij, and multinational insurance company AmTrust offer plenty of encouragement. Its substantial investment funding is being put towards scaling its operations and hiring new talent.
Insights
Few candidates hear
back within 2 weeks
-12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$22m
SERIES B
Sep 2020
$10m
SERIES A
Total funding: $47.7m
Company benefits
- Healthcare: Choose from a variety of medical, dental, vision, and mental health healthcare options.
- Unlimited PTO: Take off however much time you need, whenever you need it.
- Hybrid Office: Work remotely or in our HQ in NY, plus come into the city to meet the team for quarterly events.
- Equity: Be a part-owner in the business; every employee compensation package includes equity.
- 401k Match: Take care of your financial future by contributing to a 401k and taking advantage of company match.
- 3-Year Sabbatical: Recharge with a 4-week paid sabbatical after 3 years at Mulberry, be sure to share photos!
- Parental Benefits: Take 12 weeks paid leave at the birth or adoption of a child, whether you're the primary or secondary caregiver.
- Fun Events: From ugly sweater parties to lunch & learns, join the many events offered by our Culture Council.
- Home Office Budget: Set up your home environment to let you do your best work with our $500 home office reimbursement.
Company values
- People First – We are passionate about solving for people, leading every interaction with empathy and pride in what we build.
- Do What Matters – We are thoughtful and deliberate about how we spend our time, prioritizing what will have the greatest impact.
- We Over Me – We solve for the team’s success over the individual’s; valuing collaboration, humility, compassion, and having fun.
- Act, Learn, & Adapt – We bias towards action. We’re not afraid to take risks, to test our ideas, to learn from our outcomes and pivot when necessary.
- Be a Driver, Not a Passenger – We are proactive about identifying problems and taking ownership of driving holistic solutions.
Company HQ
Midtown Manhattan, New York, NY
Articles
Founders
Chinedu Eleanya
(Co-founder & CEO)Co-founded and served as CEO of FinTech startup Zibby (now the publicly traded Katapult) from 2011 to 2018.
Ali Chaudry
(Co-founder & CTO)Former Data Scientist at digital agency and innovation consultancy R/GA. Also served as Principal Data Scientist at Cognical - the company which incubated Zibby.
Lee Johnson
(Co-founder)Engineering & development specialist who, before co-founding Mulberry, was VP of Front End Engineering at FinTech, Katapult.
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