Account Manager, Appcues
$60-80k
This position is also eligible for variable compensation
Platform for measuring product adoption
Be an early applicant
Platform for measuring product adoption
21-100 employees
Be an early applicant
$60-80k
This position is also eligible for variable compensation
21-100 employees
Company mission
To make product adoption management and improvement easier, without needing to rely on a developer.
Role
Who you are
- The ideal candidate will have a SaaS account management background, and will be comfortable working with new technology to drive engagement with decision-makers and influencers within product, marketing, engineering, and customer success teams
- Minimum 2 years of managing and growing a portfolio of relationships with buyers
- Demonstrated progressive successful account management experience managing hundreds of customers
- Experience with negotiating and closing commercial contracts
- Experience running SaaS platform demos
- Strong customer orientation, dedication, and passion for delivering a great customer experience
- Excellent verbal and written communication skills
- Collaborative and team oriented
- Experience using Salesforce.com
- Motivated, self-directed and results oriented
- Comfortable learning and using new technology
- Knowledge and Interest in Appcues and PLG methodology preferred
- You share our values, and work in accordance with those values
- Ability to use Appcues to aid in your goals
What the job involves
- The Account Manager role is the specialization area of our CX organization that focuses on growing customer wallet share within the Appcues customer base by identifying, qualifying, and closing expansion opportunities
- Reporting to the Director of Account Management, you will optimize revenue from existing customers through renewal negotiations, outreach campaigns, and individual customer business reviews
- You will work closely with our Customer Success and Implementation Managers to ensure customers are experiencing excellent product outcomes
- Build and expand relationships and awareness of Appcues, primarily within our self-serve, SMB and mid-market accounts
- Manage the renewal process and exceed renewal goals
- Develop and implement strategies for creating upsell and cross-sell opportunities
- Conduct sales qualification calls and platform demos for new teams within assigned accounts to expand total customer contract value
- Evaluate core usage trends and articulate value to show Appcues impact and provide strategic recommendations during business reviews
- Identify and document business goals, technology stack, and how customers are using Appcues
- Partner with Customer Success Managers to increase adoption of Appcues platform
- Advocate for customer needs for training and services where needed
- Advocate for the overall health of relationship to Appcues, acting proactively to address issues and concerns
- Engage with Appcues Support, Success, and Billing teams to ensure customer questions are addressed in a timely manner
- Develop and manage customer relationships for assigned accounts to gain strategic positioning with decision makers, retain existing revenue, and attain additional business
Our take
Every digital business deals with change, and much of this change comes with adopting new products relative to improving processes. Evaluating the effectiveness of respective products requires its own methodology and investment in time, energy and expense. The digital experience platform is a growing but lucrative market with projected valuation exceeding $15 billion by 2025.
Appcues has created a no-code platform that allows businesses to analyze product usage as well as communicate their reactions. Appcues is easy to integrate into pre-existing platforms as it functions as a Google Chrome extension. Once you establish an account, you can log into Appcues Studio and manage flows and events, target experience, and app feedback.
Appcues provides consumers with a smoother on-boarding experience by offering product tours and welcome messages. This simple-to-use system has already been welcomed by a variety of large vendors including Lyft, Clearbit and AdRoll.
Freddie
Company Specialist
Insights
71% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$32.1m
SERIES B
Aug 2018
$10m
SERIES A
Total funding: $45.8m
Company benefits
- You'll have a solid health, dental, and vision plan; access to 401k, and a generous family leave policy
- We offer a $1,000 home office stipend, and an additional $500 annual budget for extra work-related technology
- Home office not cutting it? We'll reimburse your monthly coworking fees
- Equity offerings
- We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, ad hoc Lunch & Learns at team lunches, and more!
- We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year
Company values
- Take pride in your work - Be bold and aspire for excellence. Let's build a lasting company
- Be an owner - Owners sweep the floors and take out the trash. They do what's best for the customer and company, and are always accountable to their teammates
- Always be learning - Improve every day; feedback and reflection will make us all better
- Empower others - We exist to empower customers; we’ll succeed by empowering each other
- Embrace the journey - Appreciate the entire experience, win as a team, and have fun
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Jackson Noel
(Co-founder)Having worked for GE Capital for 3 years, Jackson took an MIT MBA before working for a year in Growth for Testive. They left this in 2014 having co-founded Appcues in 2013.
Jonathan Kim
(Co-founder & Board Member)Jonathan started their career as a Fenway News Online Editor for 3 years, before working at Performable and serving as a Subspot Software Engineer in 2013. Having founded it in 2013, they have been a Board Member at Appcues since June 2020.
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