Customer Success Manager REMOTE, Indico
Transforming unstructured data into actionable insights
Job no longer available
Transforming unstructured data into actionable insights
21-100 employees
Job no longer available
21-100 employees
Company mission
To be a leading provider of Intelligent Process Automation solutions, helping businesses automate manual, labour-intensive, document-based workflows.
Role
Who you are
- Self-directed and active learner
- Comfortable with public speaking and presentation skills
- Communication-focused
- Deep desire to connect with users and help make machine learning a more accessible technology
- Experience and desire to work with less technical users to help them understand various aspects of technology
- Hands on experience with ticket tracking systems such as: Jira, Hubspot, Salesforce or other CRM platforms5 years Customer Success or Customer Support experience within a software organization
What the job involves
- Project manage new Customer onboardings
- Interact with business owners, qualified users and stakeholders, finding the best way to solve their needs with Indico IPA
- Communicate and help train Customers to ensure that they are comfortable with the adoption of the Indico machine learning platform
- Master demonstrating the Indico IPA product to new Customer users and help educate them on how it can be used to meet their business needs
- Think critically about new ways to visualize data and make the machine learning process more relatable to end users
- Be a advocate to the Customer to provide feedback to product management and marketing as we find gaps in existing product capabilities
- Record and maintain records of Customer report bugs, feature requests and their resolutions
Otta's take
Xav Kearney
CTO of Otta
Robotic process automation (RPA) is big business, with the RPA market being estimated to be worth close to $30.85 billion by 2030. Many companies offer RPA solutions, although with around 90% of data in an enterprise often being unstructured text, documents, emails, and images, businesses are looking for new ways to process information.
Indico Data is a company that provides RPA for the insurance, financial services, and healthcare industries. It attempts to use a deep learning technique to automate unstructured content processes for its customers, which include several Fortune 500 enterprises.
The company has been growing quickly over the past few years, with an impressive 100% customer retention rate. It plans to use recent funding to expand the company’s footprint in the RPA industry.
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2024
$19m
LATE VC
Dec 2020
$22m
SERIES B
Total funding: $53.5m
Company benefits
- Uncapped vacation time
- Medical, dental, vision
- 401k retirement accounts with match
- Life insurance paid by Indico
- Individual professional development budget
- Monthly phone + internet stipend
- $1000 work from home improvement fund
- Health savings account and contribution
- Dependent care funds and account
- Company computer
- Indico service days
- Monthly virtual game nights
Company values
- Communication - We will always be as transparent, honest, and straightforward as possible when communicating
- Commitment - When we commit we follow through — to our customers and each other
- Authenticity - We represent the signal in the noise. We always position ourselves to earn our customers’ trust
- Contribute - A rising tide floats all boats. We give our time and energy back to the community regardless of direct benefit to Indico
- Ownership - We embrace our individual agency to question the status quo. We keep organizational goals in mind while delivering on individual responsibilities
- Do! Learn! Share! We learn through action without fear of failure. We strive to be our best selves and we share our successes and failures to better those around us
Company HQ
Government Center, Boston, MA
Founders
Slater Victoroff
(CTO)Before co-founding indico, they were a Board Member for Olin Foundry. They have been an Angel Investor and Advisor for over five companies, including Because Intelligence and Swoop. They worked as an executive-in-residence for 406 ventures as part of the data and cloud practice.
Madison May
(ML Architect)Before co-founding indico data, they were a Software Developer for imec, which monitored energy consumption in student dorms, and an Open Source Developer for the Python Software Foundation.
Diana Yuan
(SVP of Talent & Operations)They have been an Advisor for OrganizeTogether and Because Intelligence. Before co-founding Indico Data Solutions, they worked as Head of Operations at Customer Love Series and was President of the TechStars Boston Chapter.
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