Customer Service Specialist, HONK

Inbound

Salary not provided

$14 - $16 an hour

Junior and Mid level
Remote in US
HONK

Tow & roadside assistance app

Be an early applicant

HONK

Tow & roadside assistance app

101-200 employees

B2BCarsMobilitySaaSMobile

Be an early applicant

Salary not provided

$14 - $16 an hour

Junior and Mid level
Remote in US

101-200 employees

B2BCarsMobilitySaaSMobile

Company mission

To transform the towing and roadside experience for motorists, service providers, insurance companies, and other making roadside assistance a major part of their customer retention strategy.

Role

Who you are

  • Experience in a customer facing environment resolving issues over the phone
  • The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
  • Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
  • Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
  • Fluency in English. Spanish a plus
  • Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
  • Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
  • It is preferable that you have experience working from home and have equipment that supports a work from home environment

What the job involves

  • We are seeking energetic, service-oriented Customer Service Specialists for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers.
  • Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis.
  • Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded
  • HONK is a 24x7 environment and we have several full-time shifts available
  • Interact directly with customers via phone
  • Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
  • Utilize the company's proprietary technology to connect members with our nationwide partner network
  • Answer calls to assist customers with order fulfillment and service execution
  • Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
  • Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
  • Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service

Our take

HONK Technologies is an industry-leading digital roadside assistance and vehicle transport platform with a digital-first approach.

Providing support to leading insurers, fleets, manufacturers, and retailers by enabling them to deliver roadside experiences and effectively meet the rising need for same-day vehicle transport. Through its digital-first approach, HONK optimizes critical aspects like logistics and fleet maintenance management, enabling businesses to enhance their overall efficiency and productivity significantly.

In recent years, HONK has experienced remarkable growth with the introduction of two new services, one of which emerged as the company's fastest-growing segment. This success was further amplified by securing four major customers through lucrative multi-million dollar deals, which now account for almost one-third of HONK's total revenues. Presently, the company is actively engaged in the expansion of its new services, primarily targeting collaboration with the largest auto insurers in the US while also seeking strategic partnerships.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

-6% employee growth in 12 months

Company

Funding (last 2 of 3 rounds)

Jun 2018

$18m

SERIES B

Mar 2015

$12m

SERIES A

Total funding: $31.8m

Company benefits

  • Medical, dental, and vision insurance
  • Cycle to work incentives
  • Generous PTO

Company HQ

Sawtelle, Los Angeles, CA

Leadership

Founded www.SendLove.to, KorMethod and betterSHIFT. Advisor for several companies including Healthy Surprise and Earbits before founding HONK in 2014.

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