Senior Analyst, Workhuman
Customer Analytics
2+ days a week in office (Framingham, MA)
Cloud-based, human capital management software solutions
Open for applications
Cloud-based, human capital management software solutions
501-1000 employees
Open for applications
2+ days a week in office (Framingham, MA)
501-1000 employees
Company mission
To make work more human for every person and business on the planet through employee recognition.
Role
Who you are
- We are seeking a new member to join us at the center of strategy & analytics within Workhuman
- The ideal candidate is intellectually curious, data-driven, technical, and business oriented
- 4+ years in highly technical business or customer analytics roles within SaaS or technology organizations
- Expertise in querying, analyzing, and visualizing big datasets via a combination of writing SQL code and building dashboards using data visualization tools
- Experience working with cloud data warehouses such as Redshift, GBQ, Snowflake. dbt experience a plus
- Demonstrated history of building production-grade data models that power dashboards and live technology solutions
- Strong communication & project management skills and a highly collaborative approach to problem-solving
- Ability to simultaneously understand the business while focusing deeply on technological and analytical details
- Strong business intuition with a bias towards action
- BA/BS or equivalent technical certification, preferably in a quantitative discipline
What the job involves
- The Business Analytics team sits inside the Office of the CEO alongside our Strategic Planning function
- This group operates at the intersection of data, strategy, planning, and decision-making inside the core of Workhuman’s organization
- They will become an expert in our full suite of customer analytics, conduct in depth analysis into customer health, create dashboards for self-servicing KPIs, and build production-grade data models to serve as the foundation for customer analytics
- The Senior Analyst will partner across the entire customer excellence organization, internally with the Business Analytics team and our Data Platform technology team
- In partnership with cross-functional stakeholders and your manager, generate a point-of-view on how we should view customer health & engagement across our product offering. Iterate on requirement gathering and dashboard prototyping to maximize the value of insights generated
- Build, own, and maintain a system of data models, transforming raw data into aggregated tables that feed into dashboards and ad hoc investigations
- Design metrics and production dashboards using data visualization tools to create visibility into customer health
- Maintain and iterate on your dashboards to continue to drive increased value through additional business insights
- Evangelize and enable self-serve data access & decision-making with your direct stakeholders
- Monitor business health and deep-dive trends to surface actionable insights & recommendations and then measure results once plans are implemented
- Interface with cross-functional stakeholders to partner on data-informed strategic decision-making
Otta's take
Sam Franklin
CEO of Otta
Companies are increasingly recognising the value of data to drive business decisions. Workhuman has highlighted the impact of employee recognition on workforce performance and has developed an SaaS platform to address this.
Workhuman has launched new reporting features in its Admin Hub to enhance recognition program management. These updates provide program managers with improved control and access to insights from their organisation’s Social Recognition program. The new "Manage Reports" feature allows HR leaders to create and customise reports in real-time, making data more actionable and comprehensible. The "Report Access" function enables managers to authorise users to access centralised reports, eliminating the need for complex spreadsheets.
For 25 years, Workhuman has pioneered employee recognition, fostering appreciation, enhancing performance, and promoting inclusivity. The company’s platform captures authentic human moments and turns them into actionable insights, helping businesses make informed decisions and shape its culture. Workhuman continues to innovate, aiming to improve the reporting experience for its customers.
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2004
$9.3m
SERIES B
Jan 2003
$5.4m
SERIES A
Total funding: $15m
Company benefits
- Recognition Rewards - Redeem recognition awards for family vacations, furniture, home improvements, and more
- Fully Paid Parental & Family Leave - Receive 12 weeks of maternity and 4 weeks of paternity/adoptive/foster leave
- HRA and FSA Plans - Get reimbursed for deductible payments and save money by enrolling in a flexible spending account
- Tuition Reimbursement & Training and Development - Keep learning, no matter what stage of your career you’re in
- Wellness Initiatives & Reimbursements - Stay healthy with wellness reimbursements and programs that keep your well-being top of mind
- Comprehensive Health, Dental & Vision coverage - We offer several options to meet your healthcare and well-being needs
Company values
- Innovation = Imagination + Determination: Rebounding with courage and creating new ways for us to be successful
- Respect for Teamwork: Working collaboratively to meet shared objectives
- Respect for Customers: Consciously creating moments that matter in a systemic and scalable way
- Respect for Urgency: Taking on new opportunities with excitement, urgency and enthusiasm.
- Respect for Quality: Making good and timely decisions that keep us moving forward.
- Respect for All: Recognizing the value that different perspectives and cultures bring to our organization
Company HQ
Framingham, MA
Articles
Founders
Eric Mosley
(CEO)Co-founder and CEO, leading the company since 1999.
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