Customer QA Manager, Send

£75-85k

Mid level
London
Send

Insurance software solutions

Job no longer available

Send

Insurance software solutions

21-100 employees

FintechB2BInsuranceSaaS

Job no longer available

£75-85k

Mid level
London

21-100 employees

FintechB2BInsuranceSaaS

Company mission

To reshape and enhance the processes of commercial insurers by bringing together advanced technology and deep expertise.

Role

Who you are

  • Demonstrable experience of working in a Senior Test role, ideally in the insurance industry
  • Demonstrable experience in shaping and maturing a test function
  • Good interpersonal skills, able to listen to client requirements and question to clarify the detail
  • Good presentation skills, confident in front of clients and able to provide demonstrations to client forums
  • Excellent planning, organising and time management skills
  • Experience in working in Agile methodology, manual and automation system test experience across all traditional test phases
  • Professional, results oriented and proactive individual
  • You have strong communication skills with the ability to build both internal and external lasting relationships

What the job involves

  • Creation and management of the customer delivery wide QA test strategy ensuring continuous alignment to industry standards and best practice and identifying automation opportunities
  • Responsible for leading and directing the QA customer delivery test team. Act as main point of escalation for all matters relating to testing and quality assurance
  • Participate in interviews and the training/evaluation of performance of all Test Leads in customer delivery
  • Ensure appropriate tooling and techniques are applied and monitored across the board
  • Monitor all QA activities and test results to advocate a more metric based environment across customer delivery
  • Ensure existing test data/script collateral is kept up to date and maintained to re-use across all customer test execution
  • Ensure existing test cases for client delivery provide sufficient coverage and update where necessary
  • Work alongside the product team to identify levels of automation/regression/performance scripts that can be leveraged within customer delivery
  • Collaborate with the product team to build out a performance test approach that can be leveraged by the customer delivery teams for any changes identified as having NFR/performance test implications
  • Ensure appropriate feedback loop exists with the product and development teams for product/regression issues that need to be resolved at source
  • Line Management responsibilities to lead and support more junior members of the test team

Salary benchmarks

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

Send's core product is a SaaS underwriting benchwork that is designed to streamline operations, automate admin-heavy tasks and free up underwriters to focus on core work. It's been built for the commercial and speciality market.

With funding raised from investment organisation Mercia and Venture Capital firm Breega, Send plans to target growth in the North American market as well as further expand within the UK. Additionally, the funding will be used to strengthen Send's product development and further grow the company's internal team.

Insights

Company

Funding (1 round)

Nov 2022

$11.6m

SERIES A

Total funding: $11.6m

Company benefits

  • Life insurance at 4x salary up to the age of 70
  • Income protection at 75% of salary for 36 months
  • Salary sacrifice pension scheme at 4% employee / 8% employer contributions
  • Remote-first environment - We have an office near Monument station in London and we support fully-remote, hybrid and office arrangements
  • £500 learning budget and access to Learnerbly
  • Access to free, confidential therapy through Spill
  • Access to employee discounts and vouchers through Perkbox
  • Volunteering leave and company volunteering events
  • Comprehensive medical, dental, optical, mental health and therapies cover through AXA Health

Company HQ

London, UK

Founders

Prior to Send, Matt worked as a Solutions Architect for multiple companies, including Lloyds Banking Group, Capita, and AXIS Capital.

Previously worked as a Solution Architect at Xchanging and Aviva.

Experienced Solution Architect and Development Manager having previous work experience at HSBC, RBS, Lloyds of London, DXC Technology and Xchanging.

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