• The successful candidate will need to feel comfortable working in a fast-paced start-up environment and be able to identify analysis that provides the most value in the shortest time frame.
• This candidate must grasp complex concepts quickly and be able to uncover facts and identify root causes of performance issues from detailed data as well as understanding general trends
• The candidate must be comfortable with SQL and be capable of combining different internal and external data sources to produce reports and derive insights
• A passion for data and process driven operational improvement is key as well as the ability to work within a team of people with different skill sets
• The Junior Delivery Operations Analyst will work closely inside Just Eat’s UK Delivery Operations team to support the development of world-class delivery experience
• The ideal candidate will be highly organised, detail-oriented and possess good analytical and communication skills
• Proven experience as a data analyst or business data analyst
• Experience with SQL (frequently used in previous roles)
• Strong reporting skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Ability to multi-task across multiple work-streams
• Good time management
• Proactive and clear communication skills

Desirable

• We are looking to recruit a Data Analyst to join the Delivery Operations team and help Just Eat make business decisions driven by data insights
• The successful analyst will be joining a supportive and motivated team driving a key strategic priority of scaling and strengthening Just Eat’s delivery operations network
• Working closely with the Senior Delivery Operations Analyst to drive key analytical initiatives and projects to continuously enhance our delivery operations and customer experience
• Proactively suggest and conduct relevant data analyses to enable deeper operational insights
• Support optimisation of key business processes to continuously improve the delivery experience and improve efficiency and effectiveness
• Understand delivery operations metrics in depth and ensure consistent use across the business, being able to communicate them to other teams
• Working closely with the strategic account management team, Just Eat’s customer care team, business intelligence team, and delivery partners
• Investigate problem orders to identify their root cause(s) and, whenever possible, identify trends and proactively eliminate/reduce re-occurrences
• Regular reporting of delivery operations performance including identifying drivers and suggesting actions