Business Designer, modal
Conversational commerce for food and drink brands
Open for applications
Conversational commerce for food and drink brands
1-20 employees
Open for applications
1-20 employees
Company mission
To let customers buy through any channel, at any time, at any stage of the customer journey.
Role
Who you are
- Project management skills, empathy, accountability, and personal organization are essential
- Exceptional ability to communicate and foster positive business relationships is desired
- Background in E-Commerce, Online-Marketing, Marketing-automation, Customer service, Chatbots or similar is desired
- You speak English fluently & another European language would be awesome
- 2-3 years of experience in a customer success position is a big plus
- Very good and quick technical understanding of software tools and how they work is essential
What the job involves
- Assist clients with setting up and navigating our solution
- Set & track clear milestones for the clients to work towards our shared success goals
- Review client’s complaints and concerns and seek to improve all aspects of the customer experience with the company
- Maintain a detailed understanding of our products and services, assist customers with questions and suggest the best solutions for their needs
- Build new success cases that enable us to drive conversational commerce from a trend to movement in commerce
- Optimize existing processes within the company and actively enhance and drive Customer Success initiatives
- Create a streamlined reporting infrastructure combining your learnings & best practices for creating transparency and enabling quick decision making
Otta's take
Theo Margolius
COO of Otta
Online shopping was once a new frontier. Then came mobile shopping, and social media integration. The next milestone in the way we shop, though, is ‘conversational commerce’, and Modal is one of the companies leading the charge.
The idea is to make easy shopping even easier - no need to scroll and click, simply tell your voice assistant what you want to buy and consider it done. It’s currently linked with Alexa and Google Assistant, as well as a number of Smart TVs, and its technology supports voice browsing too, as well as customer analytics for brands. It focuses on food and drink (fashion, for example, being too visual for voice shopping) for now.
It’s using market-changing technology, but is one of a number of companies to be forging this new path. Its big-brand partnerships, including with Papa Johns and Unilever, give it an edge though, and it’s focussing on new integrations with a variety of different conversational media.
Insights
Company
Company HQ
Kensington, London, UK
Founders
Vincent Slevin
(CEO)Previously UK & Ireland Manager at Panasonic, Head of EU Mobile Strategy at Samsung, they are also co-founder of Sponsored Restorations and a Visiting Lecturer at the Royal College of Art.
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