Senior Product Manager, Loyal

$166-185k

Senior level
Remote in US
Loyal

Digital solutions for patient journeys

Job no longer available

Loyal

Digital solutions for patient journeys

201-500 employees

HealthcareB2BArtificial IntelligenceSaaSMedTech

Job no longer available

$166-185k

Senior level
Remote in US

201-500 employees

HealthcareB2BArtificial IntelligenceSaaSMedTech

Company mission

To erase confusion by giving the power back to the health systems that have spent decades earning the trust of their patients.

Role

Who you are

  • Experience in healthcare-related B2B SaaS
  • Minimum of 5 years of experience in product management capacity, ideally with enterprise products
  • Bachelor’s degree in communications, marketing, management or in a related field or related field and/or equivalent work experience
  • Mastery of the product development lifecycle
  • Experience working within a software as a service (SaaS) company
  • Experience working within a start-up and/or ambiguous environment, with proven experience to be adaptable preferred
  • Experience in Agile software development environments

Desirable

  • EHR Integration experience with leading EHRs (e.g., Epic)
  • Experience with AI-enabled products and technologies
  • Experience with Enterprise platform products
  • Experience working in a hybrid development environment (onshore/offshore)

What the job involves

  • We are seeking a visionary and experienced Senior Product Manager to lead our suite of innovative healthcare products that are transforming patient access to care
  • This role is pivotal in driving the development, enhancement, and success of our SaaS solutions designed to streamline healthcare experiences for patients and providers alike
  • As the Senior Product Manager, you will be responsible for the end-to-end product lifecycle, from ideation through launch and beyond
  • You will collaborate closely with cross-functional teams including engineering, product design, marketing, and sales to ensure our products meet market demands and exceed user expectations
  • Your strategic mindset, understanding of go-to-market enablement, and seasoned product management expertise will be key to delivering solutions that significantly improve access to healthcare
  • Lead the product strategy, roadmap, and overall prioritization for the product suite
  • Ensure the creation, implementation, and communication of a strategy designed to grow the product suite and oversee daily execution to achieve it
  • Own Voice-of-Customer (VOC) collection and experimentation to unlock unique insights that drive product differentiation
  • Serve as a key player in the product triad of product manager, product designer, and tech lead to scope, shape, and deliver value to market
  • Lead hybrid (onshore/offshore) development team in an Agile environment through appropriate use of ceremonies and artifacts
  • Conduct market research and gather customer feedback to identify unmet needs and opportunities for innovation
  • Monitor product performance, analyze key metrics, and implement data-informed improvements
  • Manage stakeholder expectations and communicate product vision, progress, and outcomes effectively
  • Stay abreast of industry trends, competitive landscape, and regulatory changes in healthcare
  • Lead business case creation and be accountable for meeting product suite revenue and retention goals
  • Drive go-to-market product positioning through product marketing content and sales enablement activity

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

The US healthcare system is notoriously disjointed, making for a complex and sometimes hostile patient journey that can leave many dissatisfied. This is a problem: the US patient is a customer, and dissatisfied customers take their business elsewhere.

Loyal has developed a number of AI tools that providers can deploy to keep the patient journey smooth and their loyalty firm, like a symptom checker and chatbot on the patient side, for example, and for physicians there’s tools for triage, outreach, and relationship management.

Customer retention tech for the healthcare system isn’t a new concept, but it’s one that Loyal is doing a good job getting out to its target market. It’s used by over 55k providers across 290 hospitals in over 35 health systems, demonstrating the products add real value in what’s a lively and competitive US health provider market.

Insights

Some candidates hear
back within 2 weeks

27% employee growth in 12 months

Company

Funding (2 rounds)

Jul 2024

$33.5m

SERIES B

Oct 2020

$12.5m

SERIES A

Total funding: $46m

Company benefits

  • Flexible paid time off, sick and personal days
  • At least one holiday per month (sometimes, more!)
  • Full health, dental, and vision insurance - Loyal pays the premium for all employees!
  • One Time Home Office Setup Stipend For Remote & Hybrid Roles
  • Monthly Internet Stipend for Remote & Hybrid Roles
  • Long term & short term disability
  • 401[k] plan
  • 16 Weeks Paid Parental Leave
  • 2 Volunteer days per year
  • Matching Gift Program
  • Participation Grant Program
  • Annual Travel/Team Events up to twice per year (post-COVID)

Company HQ

Tech Square, Atlanta, GA

Founders

Previously served as co-founder, President, and COO of BrightWhistle.

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