Senior Product Manager, Loyal
$166-185k
Digital solutions for patient journeys
Job no longer available
Digital solutions for patient journeys
201-500 employees
Job no longer available
$166-185k
201-500 employees
Company mission
To erase confusion by giving the power back to the health systems that have spent decades earning the trust of their patients.
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Company mission
To erase confusion by giving the power back to the health systems that have spent decades earning the trust of their patients.
Our take
The US healthcare system is notoriously disjointed, making for a complex and sometimes hostile patient journey that can leave many dissatisfied. This is a problem: the US patient is a customer, and dissatisfied customers take their business elsewhere.
Loyal has developed a number of AI tools that providers can deploy to keep the patient journey smooth and their loyalty firm, like a symptom checker and chatbot on the patient side, for example, and for physicians there’s tools for triage, outreach, and relationship management.
Customer retention tech for the healthcare system isn’t a new concept, but it’s one that Loyal is doing a good job getting out to its target market. It’s used by over 55k providers across 290 hospitals in over 35 health systems, demonstrating the products add real value in what’s a lively and competitive US health provider market.
Kirsty
Company Specialist
Benefits
- Full health, dental, and vision insurance - Loyal pays the premium for all employees!
- Long term & short term disability
- 16 Weeks Paid Parental Leave
- Participation Grant Program
- Annual Travel/Team Events up to twice per year (post-COVID)
- Matching Gift Program
- One Time Home Office Setup Stipend For Remote & Hybrid Roles
- 2 Volunteer days per year
- At least one holiday per month (sometimes, more!)
- 401[k] plan
- Monthly Internet Stipend for Remote & Hybrid Roles
- Flexible paid time off, sick and personal days
Funding (2 rounds)
Jul 2024
$33.5m
SERIES B
Oct 2020
$12.5m
SERIES A
Total funding: $46m
Founders
Chad Mallory
(CEO)Previously served as co-founder, President, and COO of BrightWhistle.