Software that helps organisations provide better customer support
Job no longer available
Software that helps organisations provide better customer support
21-100 employees
Job no longer available
21-100 employees
To help businesses and organisations provide better customer support across every communication channel. By gathering all customer support channels on one simple, yet flexible platform, they allow organisations to super-charge their customer support.
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To help businesses and organisations provide better customer support across every communication channel. By gathering all customer support channels on one simple, yet flexible platform, they allow organisations to super-charge their customer support.
Some candidates hear
back within 2 weeks
28% female employees
23% employee growth in 12 months
Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience. It automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required.
It has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.
It is expanding to allow easy customer interaction on Facebook, Twitter & WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted, and convenient sites.
Freddie
Company Specialist
Jun 2024
$25m
SERIES A
Founders
Chris Padfield
(CEO)Chris built Deskpro whilst studying PPE at Oxford, and went on to grow Deskpro into one of Europe's fastest-growing tech companies.
Christopher Nadeau
(CTO)Chris grew up in a sleepy town in Canada and emigrated to the UK to help establish Deskpro's London HQ. They lead the software engineering side of the business.
Hannah joined Deskpro as a Graduate Sales Executive in 2018 after completing a Geography Degree from The University of Sheffield. Promoted to Sales Exec. -> Commercial Manager -> Commercial Lead.
Lara joined Deskpro in 2021 as a Content Marketing Intern. Since joining, Lara has been promoted twice and now leads content across the website, product support, social media, and marketing.
Diversity & Inclusion at Deskpro
Hannah Scott (Commercial Director)
All
Autonomy (3)
Career progression (2)
Hard working team (2)
Supportive management (2)
Growing fast (2)
Challenging work (1)
Tech & tools (1)
Meaningful work (1)
Nice people (1)
My opinions are valued (1)
The size of the company means you have direct access to your manager and the CEO, who is very involved and always eager to hear everyone's opinion and advice. There are weekly team and company meetings where each employee gets a say. There is no micromanagement and great trust allowing everyone to perform.
Sales & Account Management
My opinions are valued
Dec 2022
Management is very helpful throughout the onboarding process and beyond. Management cares about both your professional and personal life and is always ready to help. You feel at ease at work and can talk to anyone. A relationship of great friendship and trust is established and encouraged.
Sales & Account Management
Supportive management
Dec 2022
Deskpro is growing fast at the moment. The product is developing rapidly, with many new features introduced, and everyone contributes. There is a steady constant inflow of new hires without losing the family feel of the company. Great referral bonus and share options for full time employees.
Sales & Account Management
Growing fast
Dec 2022
From the first day I joined, I was encouraged to take ownership of my work, give fresh inputs, and pursue the adaption of new tools to improve our current workflow and process. After expressing my interest, I was able to explore other areas of work such as recruitment, attending conferences etc.
Design
Autonomy
Apr 2022
Our core product is inherently complex as a helpdesk software. This means that you'll get to work on interesting UX and UI briefs, and have some valuable experience in designing for a SaaS product in your portfolio.
Design
Challenging work
Apr 2022
Unlike working in an established organisation, Deskpro gives you meaningful equity. In participating in the employee options scheme, you'll receive compensation for the high-impact work you contribute.
Design
Fair compensation
Apr 2022
Deskpro is growing rapidly and there are plenty of roles that offer great opportunities for individuals looking to learn and grow with the company, but everyone can still feel like they're making an impact.
Marketing
Growing fast
Apr 2022
The company is very generous and offers a number of employee benefits and perks. But there is also a great sense of care and respect amongst the whole company that creates a healthy working environment.
Marketing
Focus on employee wellbeing
Apr 2022
There is a real sense of commitment to the company across all the departments, you can tell that everyone cares about the success of Deskpro and all work hard to achieve that.
Marketing
Hard working team
Apr 2022
There are clear goals laid out with consistent progression available, whether through salary or responsibility. Due to the size of the team, you have lots of autonomy allowing you to develop skills quickly and have confidence in your ability.
Sales & Account Management
Career progression
Apr 2022
Deskpro has lots of autonomy, but you still have management available to help work through new project ideas and to help prep for big meetings or demos. Giving support without feeling enclosed!
Sales & Account Management
Supportive management
Apr 2022
All of the roles at Deskpro come with lots of Autonomy, everyone in the company is a problem solver, always looking to see how they can improve processes throughout the company or customer journey. The team are really keen to take a good idea and run with it!
Sales & Account Management
Autonomy
Apr 2022
Lots of collaboration between teams, always looking to help each other out. Really enjoy work socials with the team as all very friendly people, easy to get on with.
Operations & Strategy
Nice people
Apr 2022
It is pretty cool to know that the impact of customer support software can be instant and so wide ranging. Client base is such a mixture of organisations, which is always really interesting. From large multi-nationals to governments to small startups. Not just an internal tool as used by customers of our clients (end-users). Also nice to be able to give free accounts to volunteer accounts and discounts to charities.
Operations & Strategy
Meaningful work
Apr 2022
There are some big companies in the helpdesk software space >1,500 employees. We are a small tight-knit team, and taking them on and winning deals against them is really exciting. A lot of autonomy in the company, so people are self-motivated and driven to help us produce an amazing product with a small team.
Operations & Strategy
Hard working team
Apr 2022
The product is big, and the list of feature ideas is big, but the team is small and tight-knit. There's a lot of work to go around but everyone knows what needs to be done and we all just do it. There's not a lot of micro-managing. A huge benefit to this sort of culture is that developers are trusted to make decisions and my opinion really matters. I feel like I make a big impact. I'm not just a cog in the machine.
Software Engineering
Autonomy
Apr 2022
The team is really supportive when it comes to introducing new processes or technology. We have a sort of RFC discussion board where you can discuss an idea, and if the team agrees, then it's actioned. It just means our tech stack generally stays pretty up to date, and we're not afraid to implement new things. This appeals to me as an engineer because I never feel like my skills are falling behind.
Software Engineering
Tech & tools
Apr 2022
The team is still relatively small, but the company is growing quickly. There's a sense of everyone doing their best to just get on with what needs to be done. From a career perspective, I think this makes for a good environment to try out new things. I can work alongside the designers to create features or tweak UX, I can volunteer to spearhead a particular feature, I could volunteer to participate in a pre-sales call with a customer... So I'd say it's a very dynamic role, and you can really make it whatever you want it to be. I feel like I have some wiggle-room to explore where I want my career to go.
Software Engineering
Career progression
Apr 2022
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Software Engineering
Operations & Strategy
Finance, Legal & Compliance