Customer Support, Modsquad
German Bilingual Speaker
Global customer experience service provider
Be an early applicant
Global customer experience service provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
Reinventing the Customer Experience Services industry.
Role
Who you are
- German/English Bilingual
- Zendesk or other CRM experience
- Experience working in T2 gaming and product support
- Experience with a ticketing system, inbound/outbound calls and chat support
- The ability to multitask in multiple browsers and browser tabs, while handling customer communications
- Excellent writing & communication skills
- Strong problem-solving skills and attention to detail
- Ability to show empathy and be apologetic when necessary
- Able to work as part of a team and independently
- Able to follow client policies & guidelines while remaining objective
- A professional and client supportive demeanor
What the job involves
- We are seeking dedicated professionals to join our remote team as key company representatives in game support. In this role, you will be the face and voice of our client's brand, playing a crucial part in upholding our reputation by providing exceptional customer service
- You will be tasked with handling customer inquiries and issues across multiple channels, including tickets, phone calls, and live chats, ensuring a seamless and positive experience for our customers
- Provide voice, chat and ticket support through a CRM tool to support gamers
- Respond to customer inquiries and requests regarding their accounts and functionality concerns
- Respond to customer inquiries and requests regarding their marketplace orders and product launches
- Provide clear and concise communication to handle escalations
- Resolve issues based on client guidelines, policies and procedures
Our take
Founded in 2007, the company ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (and still is in the UK) the company was even one of the first to venture into the metaverse.
The company’s remote network of Mods (customer engagement professionals) provide omnichannel support through its Cubeless patent-pending security platform, enabling companies (including the NFL, Zendesk, and EA) to confidently outsource their CX services on a global scale.
The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years, as its diversified, scalable, and industry-adaptable service offerings have brought innovation to companies of all sizes. ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.
Freddie
Company Specialist
Insights
Company
Company benefits
- Remote-First
- International Employee Benefits Vary by Region
- Medical Coverage
- 401(k)
- Unlimited vacation
Company HQ
Newton Booth, Sacramento, CA
Articles
Leadership
Amy Pritchard
(CEO)Former Partner at Hughes & Pritchard LLC and Associate at Winterbotham Law.
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