Enterprise Customer Success Manager, Gladly
$124-198k
OTE
+ Equity
Customer service platform
Open for applications
Customer service platform
101-200 employees
Open for applications
$124-198k
OTE
+ Equity
101-200 employees
Company mission
To make customer service radically personal.
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Company mission
To make customer service radically personal.
Few candidates hear
back within 2 weeks
15% employee growth in 12 months
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service in a simple and effective manner, and has received a boost recently through its certified app partnership with Shopify. Via this partnernship, Shopify merchants can integrate with Gladly’s platform, enabling them to offer personalised customer service.
With Gladly, customers are at the center and brands can communicate with their customers seamlessly across any channel from voice, email, messaging, chat, and social media.
The rise in e-commerce has meant demand for services like Gladly is growing. Gladly has focused on adding a suite of new features to its platform, like payment capabilities.
Kirsty
Company Specialist
Benefits
- 401K
- Flexible Spending Accounts
- Medical, Dental, Vision and Life insurance
- Competitive salaries, stock options
- Generous paid time off
- Generous paid Parental Leave
- Wellness and home office stipends
Company values
- Putting People First - We built our product putting people at the heart of it all. And we’ve taken the same approach to building our company
- Focusing On The Customer - We treat our customers’ goals as our own, and we work hard to achieve them
- Being Humble And Hungry - We applaud initiative and value leadership—but we also believe that nobody is above emptying the dishwasher
- Always Learning - Everyone’s personal best is ahead of them. Seeking new ways to grow is what keeps us motivated
- Owning It - We encourage everyone to seek and share feedback, take calculated risks, and learn from their mistakes
- Communicating It - With an open and transparent culture, collaboration becomes a lifestyle and everyone has a voice
Funding (last 2 of 5 rounds)
Dec 2022
$55m
LATE VC
Jan 2019
$50m
SERIES D
Total funding: $168m
This company has top investors
Leadership
Dirk Kessler
(Co-founder)They were a Senior Software Engineer at Claris. Former Architect for 4 years at FileMaker Inc. They also were the Principal Engineer at Vontu. Worked at Symantec for 7 years, leaving as Distinguished Engineer. They were an Entrepreneur in Residence at Greylock Partners.
Michael Wolfe
(Co-founder)Studied Computer Science at Stanford. They worked as a Developer at Goldman Sachs. Former Director of Engineering at iPro+. Previously a VP of Engineering at Kana Communications. They co-founded Vontu. CEO of Pipewise. Current Portfolio Advisor at Point Nine Capital.
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