Support Engineer, Not On The High Street
£32-35k
The home of small biz magic✨
Otta Certified
Job no longer available
The home of small biz magic✨
101-200 employees
Otta Certified
Job no longer available
£32-35k
101-200 employees
Company mission
Making small businesses the future, adding passion and purpose to the world.
Role
Who you are
- A technical background, with a support experience in a similar sized business
- Knowledge of support in a full remote environment
- Experience working with MacOS and Windows11
- Knowledge of Mobile Device management platforms - Kandji, Jumpcloud
- Experience of administration and support for back office tooling - Google Workspace, Microsoft365
- Practical Knowledge of Single Sign-on i.e Okta, One Login
- Antivirus and desktop security experience
- Experience of Mobile Device Management
- Management of delivery of equipment to remote workers
- Working knowledge of Agile development methodologies and tooling, (like JIRA and Confluence) and Cloud Services (IAAS) - AWS and GCP are a plus!
- You’ll be used to managing your own time and workload, and owning support tickets to resolution ensure they are managed to an appropriate SLA
- You’ll have strong analytical abilities, quality focus, with a keen eye for detail
- Excellent communication skills and able to manage expectations
- We work in an environment that moves quite quickly and with shifting priorities, you need to have the flexibility and the mindset to deal with that
- Able to multi-task and work under pressure
What the job involves
- As our Support Engineer you will help our team with all types of IT support queries
- You’ll be a whizz at sorting out all types of IT problems – whether it’s an issue with a computer, access or email – you’ll quickly be able to get to the root of the issue and get it sorted as fast as possible!
- Reporting To: IT & Security Manager
- Provide technical support to all our internal users at notonthehighstreet
- Help users diagnose and resolve hardware and software issues
- Managing your own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
- Asset and Inventory management of our IT Equipment
- Provide users with training of our systems
- Work with team to improve internal technology usage and suggest improvements to increase stability, speed, and flexibility
- Document problem resolution techniques with step-by-step instructions
- Onboarding for new employees
- Deploying new machines to the users
- Make sure all the security procedures are followed
Application process
- You’ll speak with one of the team first (30 minutes) who will help you understand the role and company even better, you’ll then speak with the line manager (60 minutes), then a final panel interview (approx. 90 minutes)
Salary benchmarks
Otta's take
Theo Margolius
COO of Otta
Notonthehighstreet have found a niche within ecommerce, providing a curated online platform for small businesses.
They currently have 5,000 small businesses selling their unique products on the platform and their business model is similar to Etsy.
Amazon are increasingly doubling down on their marketplace proposition and are powerful competition for Notonthehighstreet. However, their user base is one that values the uniqueness and curation they provide, so this should provide them with a competitive advantage.
Insights
Some candidates hear
back within 2 weeks
65% female employees
-19% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Since joining the People team, I've been given so many valuable opportunities to learn things outside of my scope. While they're not always skills..."
Funding (last 2 of 5 rounds)
Aug 2016
$27.4m
SERIES E
Oct 2013
$12.9m
LATE VC
Total funding: $69.4m
Company benefits
- 33 days holiday – to make sure you are well rested and ready to give your absolute best, we offer 33 days holiday a year (including bank hols). Plus, there is the option to buy an additional 5 days holiday each year too. And, to top it off we also give an extra half day of holiday for every year of service!
- Private healthcare – keeping you in the best possible health is top of our list, that’s why we offer private medical insurance with Bupa and a cash plan with Healthshield which allows you to claim back money on your healthcare essentials e.g. dentist & opticians
- Pension plan – it’s never too early to start saving for your retirement and with our pension plan in place, it’s easy too! We offer a 4.5% matched contribution
- Life insurance – it’s never nice to think about, but in the very unlikely event of anything happening we’ll pay 4x your basic salary to a nominated person
- NOTHS discount – if you are anything like us, you’ll have an ever-growing wish list from the site. We give everyone who works here 20% off anything from the site (yes, that includes stuff that’s on sale!)
- Video therapy sessions through Spill, to support positive mental health
- Work from anywhere policy – work for up to 45 days of the year from anywhere in the world you don’t need to be in the office, so the world’s your oyster
- Family planning – we’ll support you through your pregnancy, adoption, IVF, or surrogacy journey - we offer 13 weeks at full pay 13 weeks at 50% followed by 13 weeks at statutory pay
- Do your bit for the planet and hire an electric vehicle with a salary sacrifice
Company values
- Stay Focused - We keep the main thing, the main thing. We prioritise, react to change and don’t get distracted
- Champion Team Spirit - We're playful and compassionate. We trust each other and raise each other up. All for one and one for all.
- Act Boldly - We have courage and conviction. We think big, dare to try and take risks
- Be speedy not perfect - We’re nimble, take ownership and move at a pace to achieve our goals. We act, then use learnings to refine
Founders
Leanne Rothwell
(CEO)During her 10years with Not On The Highstreet, Rothwell has overseen the growth of the partner-base from 1,000 to over 5,000 sellers, leading all of Not On The High Street’s commercial efforts.
Holly Tucker
(Co-founder)Started 'Your Local Fair', a series of upmarket events, which sparked the idea for Notonthehighstreet. Received an MBE in 2013.
Sophie Cornish
(Co-founder)Previously both a journalist and marketer. Received an MBE in 2013.
People progressing
Natalie joined NOTHS in 2015 as Senior People and Development Advisor. After 8 years of success and promotions, she is now People Director and part of our Senior Leadership team.
The ultimate progression; Leanne joined the company back in 2012 as an account manager and over the course of 10 years and 8 different roles she was appointed CEO proving a very popular choice
Diversity & Inclusion at Not On The High Street
- Diversity and Inclusion are really important to us at Not On The High Street. We celebrate difference and strive to make everyone feel welcome.
- As part of your application you’ll be asked to complete a demographic survey to help us learn more about who wants to work with us. It’s completely optional (but really appreciated) and it’s 100% anonymous. We’ll only use the information to help us figure out how to make our team even more inclusive and attract more brilliant people to join us, with the help of our cross-team Diversity Champions to drive progress
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