Customer Success Manager, Practi
£30-45k
Plus bonus
3 days a week in office (Waterloo, London)
Smarter patient conversion for dentists.
Otta Certified
Job no longer available
Smarter patient conversion for dentists.
21-100 employees
Otta Certified
Job no longer available
£30-45k
Plus bonus
3 days a week in office (Waterloo, London)
21-100 employees
Company mission
To free healthcare practitioners from the distraction of admin, so they can focus on providing the best patient care.
Role
Who you are
- Prior experience in a client management role & defining the customer engagement function
- You will have a proven track-record in managing and engaging in client relationships. You must be highly attentive, organised, and proactive. You will enjoy finding new ways to delight our customers
- Customer-focused mindset, every action you take is for the benefit of the customer
- You're looking to drive your career forward by joining a dynamic and fast-growing company that offers the opportunity for you to develop your skills quickly
- Possess strong written communication, problem solving and analytical skills
- At least 3 years experience in managing accounts preferably within a SAAS business
- BA Degree
Desirable
- Experience working at a Healthtech company, preferably a start/scale up
What the job involves
- The Customer Success/Engagement Manager is the face of the company to our growing client base. You will focus on providing a high-class experience to all customers & contribute to the continued growth of the company
- Be responsible & take ownership for the health of your own accounts
- Constantly on the lookout for new ways to improve the experience of our customers. You will enjoy finding new ways to delight our customers
- Dynamic attitude to solution finding & thinking outside the box when a system/outreach is required
- Proactively outreach to help our customers maximise the benefit of Practi & never settling for mediocrity
- Liaising with our sales/ops teams to improve outreach to drive product adoption
- Manage cancellation requests from your portfolio of customers & owning customer retention
- Use data to identify and monitor customer health scores and identify risk clients
- This role reports into the Head of Growth
Salary benchmarks
Otta's take
Sam Franklin
CEO of Otta
Healthcare practitioners worldwide grapple with the time-consuming nature of administrative work, a crucial but often overwhelming aspect of running a practice. Recognising this, Practi is changing how practitioners run their practices by offering cutting-edge software solutions designed to automate and streamline administrative processes, alleviating a significant burden on healthcare professionals.
Originally focusing on the dental industry, Practi has demonstrated its viability and value in the market. The well-funded startup is strategically positioned for substantial growth. With a solid foundation in the allied healthcare sector, Practi is poised to expand its footprint into various healthcare verticals.
As Practi gains momentum and scales its operations, the company continues to invest in talent acquisition to accelerate the ongoing development of its software. The success of its market launch serves as a testament to Practi's commitment to enhancing the efficiency of healthcare practices, allowing practitioners to devote more time and energy to their primary focus - patient care.
Insights
Most candidates hear
back within 2 weeks
50% female employees
Company
Employee endorsements
Team energy
"The energy in the office is really fun and supportive. Everyone is interested in and supportive of other people's work and it is a really..."
Funding (2 rounds)
May 2023
$7.1m
SEED
Sep 2022
$4.6m
EARLY VC
Total funding: $11.7m
Company benefits
- Annual Bonus
- 28 Days Holiday
- Pension
- Life Insurance
- An annual budget for a range of other benefits, including a health cash plan
- Away Days
- Flexible Working
Company values
- Courage
- Trust
- Ambition
- Humanity
- Curiosity
- Play
Company HQ
South Bank, London, UK
Articles
Founders
Joss Duggan
(Co-Founder & CEO)Ex-Deloitte Digital, successfully exited his first FinTech start-up in 2018 to ComparaOnline in LatAm, led the Product & Agile Transformation at GSK.
Diversity & Inclusion at Practi
Avani Lal (Head of Strategy & Operations)
- Building a company to serve clinicians and patients in healthcare means we need to maximise our diversity of thought, so we can bring the best solutions to bear on such important problems. We also know that diversity of thought is a product of diverse talent, which manifests itself in many ways.
- Gender, sexual orientation, ethnicity, neurodiversity and socio-economic background are all areas that we spend time thinking about and we want to see many more applications from typically under-represented groups.
- We have a 50/50 gender split across the company and 33% of our amazing colleagues are people of colour - whilst these only represent two dimensions of diversity, we are consistently looking for new ways to find, attract and retain incredible colleagues.
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