Medallia's SaaS platform, the Medallia Experience Cloud helps with the understanding and management of experience for customers, employees and citizens.

• Every Experience Matters: Big or small...we believe that nothing impacts the way someone feels about your company more than a positive or negative experience. That’s why we obsess over the details and will always push to help customers make every experience matter
• Always Be Innovating: Our infinite signal capture and AI-powered deep learning capabilities coupled with our seamless integration technology has made Medallia the world’s leading platform since day one. But where we are today isn’t nearly as exciting as where we’ll be tomorrow
• Fiercely Customer First: Customers, employees, users, partners – we believe everyone’s experience must be a stellar reflection of who we are. It guides our decision making and we genuinely know that customers are why we exist today
• Trust and Respect: Companies trust us with their most precious asset: their reputation. We treat people with respect that honors that trust. We know how critical data security is to our customers — many of whom operate in highly regulated industries. At Medallia we maintain industry-leading practices to protect that data
• All Belong Here: Everyone brings different life experiences to the table and we embrace them all. It makes us a stronger, smarter company. We encourage people to bring their whole selves to work each day, which is why we founded our Diversity, Inclusion and Belonging (DIBs) practice in 2016
• Talent Is Everywhere: Our company is brimming with smart, growth-minded people so we develop that talent and promote from within. We encourage our employees to shine in new ways through skills development, mentoring, and creating new opportunities for each and every person to advance
• Success from Sustainability: Intelligence and integrity dictates that we do all we can to protect the planet. We believe that continuously enacting this mindset we can win both in business and our integrity

Total funding: $325m