AI-powered customer service for online stores
Job no longer available
AI-powered customer service for online stores
21-100 employees
Job no longer available
21-100 employees
Zowie’s mission is to recreate offline shopping experiences online and reimagine digital customer service.
Desirable
Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests.
Zowie is an attempt to automate much of that repetitive work. The technology automates 30% of customer service inquiries like “Where is my package”, “How to change my shipping address”, or “How do I make a return”.
The startup is now focused on leveraging the volume of interactions from its impressive customer base to train models that can deliver actionable insights for its customers. That way, its clients can not only reduce customer service costs, but identify new opportunities in its business.
The startup’s biggest challenge will be facing off intense competition in the chatbot-customer service space. However, while most of these players have parity on features, few have been able to compete with Zowie’s impressively quick setup speed, winning it major market share amongst startups and other fast-moving internet businesses.
Freddie
Company Specialist
Some candidates hear
back within 2 weeks
-5% employee growth in 12 months
May 2022
$14m
SERIES A
Jan 2022
$5m
SEED
Dover, DE
Founders
Matt Ciolek
(CPTO)Previously CTO & Co-Founder at codeheroes.
Maja Schaefer
(CEO)Previously CEO & Co-Founder of codeheroes. Before that worked as a software developer in a variety of roles including at IBM.
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