• In short, we are looking for someone with experience in a similar role supporting customers and fixing bugs/issues and with Senior or staff-level engineering skills
• Possibly, you've worked in a start-up where you covered a lot, or you have software engineering and tech support experience

Desirable

• Reporting to Jack Underwood, CEO and Co-founder
• Working in the Engineering team (B2B and B2C)
• This is the first position of its kind here at Circuit and, in typical start-up fashion, this is a broad role where you will tackle a whole range of technical problems
• With a mix of pre-sales and second-line tech support, you’ll directly resolve ~50% of bugs that cross your desk and triage the rest, so you will need a lot of customer support experience, engineering experience, and problem-solving skills
• As the first and only member of our in-house support team, you will help shape the role and the division. In the long term and as we grow the team, there are leadership opportunities for the right person
• Solving a mix of medium and high-priority bugs, ~50% directly by contributing the fix yourself, ~25% by triaging to the appropriate team, and ~25% by realizing it’s user error and explaining the solution to them
• Join a customer call with our Senior Account Exec to provide technical guidance about how the implementation would go between our API and their CRM
• A couple of async conversations with our customers who are in mid-implementation of our API and could use some guidance
• Handle 10-15 technical support tickets, help users understand how to use our more complex functionality and how best to set up their teams
• Make improvements to the documentation for the support team on how to handle repeat scenarios so that your future workload is reduced

• Our hiring process for this role has four stages, which usually takes ~three weeks
• At every step, you will have the opportunity to ask questions and make sure that we are the right choice for you
• Meet our Recruiter - You’ll have a video call with our internal recruiter, Sadie Moloney, who will tell you more about Circuit and get to know you, too
• Meet the hiring team - You’ll have a video call with our Engineering Manager, Vitor, and Helena, Staff Engineer, to discuss your technical skills and experience in more detail
• Paid test project - At this stage, we will invite you to take part in a take-home project (and we’ll pay you for your time) that gives you a chance to showcase your skills
• Final Call - You’ll have a 30-minute final video call with our Founder and CEO, Jack Underwood, an informal chat, and an opportunity to meet and ask questions
• Offer!