• Have 3+ years of customer-facing experience in a solutions/sales/pre-sales engineering or other customer-related technical role
• Possess strong technical skills, ideally from software development experience or previous pre-sales experience
• Are able to articulate technical concepts to less technical audiences
• Are naturally curious and seek to learn about product features and their benefits
• Demonstrate excellent verbal and written communication skills with internal and external customers
• Have excellent organizational skills with the ability to maintain accurate and detailed records of customer and internal activities
• Manage the required non-traditional work hours to meet job duties and responsibilities
• Have a positive attitude, an aptitude for learning, and generally look for solutions
• Are a self-starter, ability to plan and implement strategy with limited supervision
• Are comfortable and effective working as part of a fully remote team
• Can pass a background check
• Are legally authorized to work in the United States

Desirable

• We’re looking for a Technical Account Manager to ensure that customers love our platform. You will coordinate onboarding and drive technical customer enablement to meet the targets set in customer adoption plans
• Your unique blend of technical expertise and customer-focused skills will be instrumental in guiding customers through their Prismatic journey, optimizing their platform usage, and fostering lasting relationships
• You will partner with our technical users, generally software engineers, in our customers diverse B2B software spaces
• We will get you smart on Prismatic and, alongside other Prismatic subject matter experts, you will build relationships, achieve adoption plans and ensure renewals that serve our customers and Prismatic goals
• Have a deep understanding of each customer’s technical landscape and their current and evolving Prismatic use case
• Build customer onboarding and adoption plans that include medium and long-term usage growth plans
• Identify and create proactive and reactive customer-facing communication that drives customer adoption, enablement, and expansion opportunities
• Contribute to internal team strategy that provides continued value to our customers and ensure long-term growth beyond just your assigned customers
• Partner with Prismatic SMEs to solve complex customer issues
• Own resolution and communication on customer challenges internally and with customer stakeholders
• Use your analytical skills to find strategic customer usage trends and provide actionable insights for improvement
• Serve as the voice of the customer within Prismatic
• Create advanced technical reports and dashboards to showcase customer success metrics