The better way to find a job in tech

See other companies on Otta

Planhat

Customer success software

B2B

Enterprise

Analytics

Customer service

SaaS

Sales

Overview Endorsements

Company mission

To help technology companies build their business and make their customers more successful.

Employees

101-200

HQ Location

Norrmalm, Stockholm, Stockholms län

OTTA INSIGHTS

Some candidates hear
back within 2 weeks

32% employee growth in 12 months

Glassdoor (4.4)

Otta's take on Planhat

Theo Margolius

COO of Otta

According to Planhat, even though acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. The Sweden-based but globally remote startup provides a modern customer platform that helps clients analyse insights regarding their target audience, manage workflow and drive customer experience.

Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a wide range of solutions, from customizable customer health score to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.

Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022, a Series A. This funding is being used to support the company's growth by scaling its commercial teams, accelerating its R&D and further developing the product.

Total funding - $50m

Last fundraise

Apr 2022

$50m

SERIES A

This company has top investors

Company benefits

🌍 Company-wide benefits

Remote-first work environment: Talent is blind to borders and so are we! Occasionally Hatters will travel to meet with teammates or clients, but it depends on the role

Planhat Adventures: We sponsor quarterly pop-up hubs around the globe for Hatters to gather to work and play together. Previous locations have included New York City, Colombia, Malibu, France, Greece, Georgia (the country!), and more!

Flexible working hours: 3 factors impact when you work—customer/business needs, team working schedules, and personal preferences. We trust you to use your judgment and get your work done

Work-from-home setup: All employees receive a 13” Macbook Pro upon their start date with Planhat! Our Operations team will work with you to ensure you have any additional tools you need to work remotely with success

Flexible public holidays: We all celebrate different things in life— switch a public holiday for another day that’s more in line with who you are and what’s important to you

Paid parental leave: Up to 6 months, pending tenure with Planhat. As with all of our other policies, it’s gender-neutral. Also applicable to adoptive parents

BYB—Be Your Best contribution: No one knows better than you what sets you up for success; spend more time in one of our office or pop-up hubs, external sales training, some neat tools, attending a conference, gym cards, extra screen, whatever? We’ll only ask: “How will this be beneficial for you and your work at Planhat?”

🇺🇸 US benefits

Health insurance coverage: Medical, dental, vision, and life insurance—plans available for your family, too

PTO: 4 weeks of paid time off annually

Company values

Fearless: Be bold and play to win - taking the safe route will never get us far
Impactful: When you do something, do it right and make sure it moves the ship forward
Caring: Be kind to yourself and others, so that we help each other grow
Genuine: Be comfortable in your own skin, and create an environment where others can be too