Customer Success Manager, unitQ

Salary not provided
Mid level
Remote in UK
London
unitQ

Customer feedback platform

Open for applications

unitQ

Customer feedback platform

21-100 employees

B2BArtificial IntelligenceAnalyticsMachine LearningSaaS

Open for applications

Salary not provided
Mid level
Remote in UK
London

21-100 employees

B2BArtificial IntelligenceAnalyticsMachine LearningSaaS

Company mission

To help companies take a data-driven approach to product quality, stay on top of global trending issues, and improve the product experience.

Company mission

To help companies take a data-driven approach to product quality, stay on top of global trending issues, and improve the product experience.

Top investors

Few candidates hear
back within 2 weeks

-14% employee growth in 12 months

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

Ensuring product quality is crucial for any business, but guaranteeing success can be a daunting task. Fortunately, unitQ has emerged as a solution by harnessing the power of machine learning.

By leveraging AI, unitQ enables teams to efficiently identify and address both current and potential issues with their products. This assistant enables businesses to enhance customer satisfaction and retention, key factors for success. The growing demand for unitQ's tools is evident in the impressive client roster it has secured, with companies such as Spotify, Whoop, and Strava utilizing its services.

Moreover, the company has secured significant financial support, solidifying its position as a reliable and viable solution for improving product quality and customer experience. With the backing of notable investors, unitQ is well-equipped to continue innovating and delivering value to its customers.

Benefits

  • Flexible/unlimited vacation
  • Dental and Vision coverage through Beam
  • Medical coverage through BlueSheild and Kaiser
  • 401(k) Plan
  • FSA and Dependent Care FSA Plans
  • Generous leave policies
  • Snacks and dog friendly office environment
  • Life insurance
  • $50/month internet/cell phone/equipment reimbursement
  • Thrive Market - company paid membership and $50/month stipend (for remote US employees only)
  • Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead! (In place of an Equinox membership, we can offer $100/month as a wellness benefit)
  • Continuing education reimbursement
  • Stock Options

Company values

  • Q is for Quality: Quality is the core of our company's DNA. From the people we hire to the products we build, we emphasize quality in everything we do
  • Customers first: We keep our customers and their experience at the forefront of product development- striving to build products that solve real needs
  • We love what we do: We're passionate about our work. We love nerding out on quality and dedicating ourselves to delivering great products to our customers
  • Culture matters, too: We're proud to have a team with great integrity and accountability. We believe in ownership and work hard to meet our individual milestones

Funding (2 rounds)

Sep 2021

$30m

SERIES B

Mar 2020

$11m

SERIES A

$41m

Total funding

This company has top investors

Founders

Previously worked as a Development Process Analyst at VMware. Was the Founder & CEO of Skout, which was acquired by The Meet Group.

Previously worked as a Project Manager at METROTECH, and was Co-Founder & CTO. Later joined The Meet Group as CTO.

Jobs (8)

All locations

Marketing

Operations & Strategy