Senior Manager of Customer Success, Glia
Enterprise
+ Stock options
AI-based customer service platform
Job no longer available
AI-based customer service platform
201-500 employees
Job no longer available
+ Stock options
201-500 employees
Company mission
To help businesses reinvent how they support customers in a digital world.
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Company mission
To help businesses reinvent how they support customers in a digital world.
Our take
Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.
Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.
The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.
Steph
Company Specialist
Benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Amazing Community
- Great Healthcare and Vision
Company values
- Collaborate - Stronger Together; Each one, Teach one
- Challenge - Great ideas eat hierarchy for breakfast
- Master - Find the “WHY”; Create the “WOW”
- Persevere - Complexity presents opportunity; Everyone has stake
Funding (last 2 of 6 rounds)
Mar 2022
$45m
SERIES D
Jan 2021
$78m
SERIES C
Total funding: $152m
This company has top investors
Founders
Justin DiPietro
(CSO)Previously a strategy consultant at Accenture for 2 years.
Daniel Michaeli
(CEO)Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.
Carlos Paniagua
(CTO)Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.
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Jobs (18)
Software Engineering
Marketing
Finance, Legal & Compliance
Sales & Account Management
